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Front Desk Administrator
Front Desk AdministratorThe Fitness Firm • Burlington, Halton Region, CA
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Front Desk Administrator

Front Desk Administrator

The Fitness Firm • Burlington, Halton Region, CA
5 days ago
Job type
  • Full-time
Job description

We are seeking a friendly, organized, and fitness-minded Front Desk Administrator to be the first point of contact for our members and guests. The ideal candidate has previous experience in reception or front-desk roles, is confident using CRM systems, and is passionate about the role fitness plays in maintaining overall health and well-being. This position will start off with fewer hours (10-15 hrs) and likely build up to 30 hrs per week, depending on the nature of the business.

Key Responsibilities

Member and Guest Experience :

  • Greet members and visitors with a warm, professional, and welcoming attitude
  • Assist and then lead membership inquiries, class bookings, tour requests, and general questions
  • Ensure the front desk area is clean, organized, and fully stocked with required materials

Administrative and CRM Management :

  • Manage member profiles, payments, check-ins, and attendance through the club’s CRM
  • Maintain accurate records and follow protocols for membership changes, freezes, renewals, and cancellations
  • Monitor email inbox and phone lines; respond promptly and professionally
  • Support sales processes by entering leads, following up on inquiries, and scheduling consultations
  • Learn skills to expand our usage of the CRM on a daily basis.
  • Operations Support :

  • Coordinate with trainers, instructors, and management to ensure smooth daily operations
  • Assist with opening and closing procedures as needed
  • Handle point-of-sale transactions for memberships, retail items, and services
  • Report maintenance issues or member concerns to management
  • Organization Growth :

  • Assist with new hires
  • Maintain and build contact for professional therapists (RMT, Osteo, dietitian, physiotherapist) with schedules up to date
  • Qualifications

  • Previous experience in a front desk, reception, or administrative role
  • Comfortable and confident working with CRM or membership management software
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to multitask in a dynamic, high-energy environment
  • A genuine passion for fitness and an understanding of its importance in overall health
  • Personal Attributes

  • Warm, positive, and member-oriented
  • Professional appearance and attitude
  • Reliable, punctual, and responsible
  • Team-player with a willingness to learn
  • Enthusiastic about promoting a healthy lifestyle
  • Work Environment

  • A supportive, community-focused fitness environment
  • Opportunities to engage with members and be part of a health-centered team
  • Potential for growth within the club
  • Logistics

  • The position would require both morning and afternoon shifts, possibly the odd Saturday morning progressing to include a couple of full days per week.
  • Rate

  • $17.75 per hour + commissions for first 3 months
  • $18.00 per hour post 3 months up to $22.00 per hour.
  • Seniority Level

  • Entry level
  • Employment Type

  • Contract
  • Job Function

  • Administrative
  • Wellness and Fitness Services
  • #J-18808-Ljbffr

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    Front Desk • Burlington, Halton Region, CA

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