Inside Sales & Technical SupportProax Technologies • Dartmouth, NS, Canada

Inside Sales & Technical Support

Proax Technologies • Dartmouth, NS, Canada

4 days ago

Job type

Full-time

Job description

Job Description

Salary : Who are we?

Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.

Why Join our Team?

Great Place to Work
We offer an engaging, inclusive, clean, and safe work environment
Technical training of our products to ensure quality customer service
Opportunities for career growth and development
Competitive salaries and benefits
Work with collaborative team members in the automation industry

General Description

Inside Sales representative receives (by web, telephone, or email) requests for quotations, orders, and lead times from customers. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and provide service to customers. Performs other related duties as assigned.

Job Duties / Responsibilities

Answer customer calls and interact with customers to assess and understand their needs and sell and promote automation solutions

Provides technical support to customers regarding product use or troubleshooting.

Work directly with and support Outside Sales staff

Inventory Management, Basic understanding of shipping / receiving

Customers accounts management, Enter Job / price contracts into the operating system

Promotions and quotations & quote follow-up of products offered by Proax

Continuous training on products offered

Expediting of orders and follow up with customers

Understanding and working on Vendors portal

Checks with credit department concerning credit status of customer when rush orders are received

Understand customer segmentation, product balance, key customer relationships, market shares and general trends in the economic environment

Facilitate communications between customers, outside sales representatives, technicians, and manufacturers' representatives

Other related duties as assigned

Work Experience Requirements / Skills

1 - 3 years of experience in Inside Sales with a demonstrated ability to deal with customers.

Excellent communication (oral & written), interpersonal, organization and presentation skills.

Ability to communicate with various levels of Proax clearly and effectively from sales reps to senior management

Able to work independently and efficiently to meet deadlines.

Self-motivated, high attention to detail, and well organized.

5+ years using Microsoft Office software especially MS Word, MS Excel, Outlook

Educational Requirements

Technology Diploma

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Inside Sales Technical Support • Dartmouth, NS, Canada

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