Operations Manager, Student Transportation Sudbury

Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Sudbury, Ontario.

This posting is for an existing vacant position with Voyago's Sudbury Student Transportation Service. We are actively hiring to fill this current opening.

Your Role :

With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.

Position Overview

Reporting directly to the Vice President of Student Transportation, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required. #INDSCHOOL

Operations

• Manage efficient vehicle utilization, minimize deadhead
• Ensure compliance with contract
• Direct activities related to dispatching, routing, and tracking transportation
• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements and address issues related to conduct or performance.
• Implement schedule and policy changes
• Oversee effective school year start-up and shut-down
• Collaborate with other managers and staff members in order to f ormulate and implement policies, procedures, goals, and objectives
• Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
• Follow up on all manners of progressive discipline
• Oversee and report on KPI’s for schools and charters, deficiency lists and any customer satisfaction survey
• Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
• Plan and facilitate safety meetings and bi-annual driver’s meetings
• Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
• Oversee payroll administration

Customer Service

Requirements

Your Profile

Benefits

The Perks :

Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted