user support technicianDCS TECHNOLOGIES INC. • Vancouver, Metro Vancouver Regional District, CA

user support technician

DCS TECHNOLOGIES INC. • Vancouver, Metro Vancouver Regional District, CA

1 day ago

Job type

Full-time

Job description

Overview

Languages : English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Manage incidents

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User support technician • Vancouver, Metro Vancouver Regional District, CA

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