Information Technology Manager

hays-gcj-v4-pd-online
Jasper -Alberta
$85K a year
Full-time

Your new role

  • Consistently offer professional, engaging, and friendly service.
  • Deliver high levels of service and support to each property as per Service Level Agreement (SLA).
  • Resolveplex problems in consultation with other senior IT resources.
  • Provide training and guidance to less experienced staff.
  • Rmend improvements to established incident management processes.
  • Assist in maintaining IT standard guidelines.
  • Ensure monitoring of ALL recovery systems (tape backup and virus protection).
  • Provide escalated support to Technology Services staff.
  • Assist and support strategic plan implementation.
  • Implement and support best practices.
  • Contribute to Technology Services knowledge base.
  • Look for opportunities for new technology that may benefit customers.
  • Provide after-hours pager support.
  • Participate in managing all aspects of a project as directed by RSM.
  • Follow all safety policies.
  • Perform other duties as assigned.

What you'll need

  • University degree or equivalent experience.
  • Microsoft Certified System Engineer.
  • Cisco certification or equivalent experience.
  • Understanding of hotel operations (an asset).
  • Good verbal and writtenmunication skills.
  • Strong interpersonal skills.
  • Self-starter with a strong sense ofmitment.
  • Previous supervisory experience.

to succeed

23 days ago
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