Customer Success Manager- Agency Verticals

Job Description

Job Description

Salary :

Customer Success Manager | Saskatoon

At Vendasta, were leading the AI revolution from right here in Saskatoonand beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customersand keep them.

About the Job :

Were looking for aCustomer Success Manager who is energized bystrategic partner engagement and AI-driven success planningand excited totranslate customer goals into scalable outcomes through our platform. In this role, youll play a key part in helping small and medium-sized businesses succeedwhile shaping the future of AI for local economies.

As aCustomer Success Manager, you'll work withhigh-impact channel partners and cross-functional teams including Product, Marketing, and Revenue Operationsto :

• Deliver customized onboarding, training, and enablement experiencesboth 1 : 1 and in group formatsto promote adoption.
• Provide strategic product recommendations based on partner goals, usage patterns, and AI-assisted insights.
• Track and improve customer health using AI-based forecasting tools, escalating issues and advocating for partner success.
• Build and maintain scalable workflows (e.g., playbooks, automations) that ensure consistent service delivery.
• Leverage AI tools to automate routine communications, reporting, and success planning activities.
• Champion partner feedback loops to influence product innovation and improve customer experience.

What You Bring to the Table :

Must-haves include :

Nice to have : Bachelors degree in Business or Communications; certifications from programs like SuccessHACKER or HubSpot Academy; familiarity with AI tools like Gainsight AI or Salesforce Einstein.

About Vendasta :

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks :

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon.