Job Category : Information Technology (IT)
Requisition Number : DIREC002733
- Posted : January 29, 2026
- Full-Time
- Hybrid
Locations
Showing 1 location
Work Hours : Monday to Friday- standard business hours
Travel Required : No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here :
We are 100% Canadian with locations across the countryState-of-the-art facilities to provide high-quality products and servicesThe opportunity to be a part of a winning, high-performing teamCollaborative, engaging workplace culture – we are passionate about our people!Flexible working environment that promotes a healthy work-life balanceDiverse and inclusive culture where your talent and commitment to excellence is welcomed and valuedHigh-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the yearThe Opportunity :
Reporting directly to the Chief Information Officer (CIO), the Director, Salesforce & MuleSoft Platforms is a senior healthcare technology and people leader accountable for enabling Sentrex’s Patient Support Programs (PSPs) through scalable, secure, and patient-centric platforms.
This role owns the enterprise Salesforce and MuleSoft ecosystem that supports the end-to-end patient journey—from enrollment and access support to therapy initiation and ongoing adherence. With a deep understanding of healthcare operations, privacy, and regulatory requirements, the role ensures technology investments improve patient access, strengthen partnerships with providers and manufacturers, and enable consistent, high-quality PSP delivery across Canada.
As both a people leader and platform steward, this role develops and collaborates with multidisciplinary teams while providing architectural direction to ensure platforms are reliable, compliant, and built to scale with Sentrex’s growth.
A Day in the Life (What you will do here) :
Patient Support Program Platform Strategy
Define and execute a platform strategy that directly supports Sentrex corporate strategy, with patient care at the core.Ensure technology solutions align to the full patient journey, including enrollment, benefits verification, financial assistance, Rx fulfillment, and ongoing support.Translate PSP growth goals and manufacturer expectations into clear, achievable technology roadmaps.Position Salesforce and MuleSoft as enablers of differentiated, high-quality patient support services.Life Sciences Cloud, Data & Responsible AI Leadership
Lead the evolution of Salesforce Life Sciences Cloud as the foundational platform for Sentrex PSP operations.Collaborate with Director of Data to maintain a trusted, unified view of patient, provider, and program data, grounded in consent-driven data governance.Drive responsible adoption of AI and automation (e.g., Agentforce) to improve service efficiency, patient engagement, adherence insights, and case resolution, without compromising safety or trust.Ensure all solutions comply with Canadian healthcare privacy and regulatory requirements, including provincial standards.Physician, Clinic & Manufacturer Enablement
Enable physician and clinic facing workflows that support PSP operations while reducing administrative burden for healthcare providers.Define scalable, compliant patterns for clinic onboarding, referrals, enrollment coordination, and secure provider interactions.Partner closely with Business Development to support Sentrex manufacturer strategy, new PSP launches, therapy expansions, and manufacturer partnerships.Act as a senior technology advisor in external discussions, clearly articulating platform capabilities, constraints, and roadmap to ensure solutions are sustainable and repeatable.Ensure all external facing capabilities are fully integrated with core workflows to avoid fragmented systems and inconsistent processes.Provide architectural leadership across Salesforce and MuleSoft, ensuring solutions are secure, resilient, and designed for multi-program growth.Lead integration strategy connecting Salesforce with broader Sentrex technology ecosystemBalance standardization and flexibility to support diverse therapies and manufacturer requirements within a single enterprise platform.Delivery, Operations & Service Reliability
Oversee the full application lifecycle, from roadmap and delivery through ongoing operations and continuous improvement.Establish disciplined Agile, DevOps, and release practices that prioritize quality, predictability, and patient-impacting reliability.Ensure production platforms are highly available, well supported, and responsive to operational needs.Define and track performance metrics related to platform stability, service quality, delivery outcomes, and support effectiveness.People Leadership & Accountability
Build, lead, and inspire a high performing team of Salesforce Developers, MuleSoft Developers, and Salesforce Administrators.Foster a culture of accountability, collaboration, and continuous learning, with a strong focus on patient impact.Coach and develop leaders and senior contributors, creating clear career paths and succession within the platform teams.Set technical and operational standards while empowering teams to innovate responsibly.Manage and align external partners and vendors to deliver against Sentrex’s technology strategy.Additional duties as assigned by your managerWhat you need to ensure you are set up for success :
A Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.8+ years of experience in technology delivery, project management, or a related role, with at least 3 years in a leadership position.Proven experience managing teams of business analysts, project managers, and scrum masters.Strong understanding of project management methodologies, specifically Scaled Agile.Excellent communication, interpersonal, and leadership skills.Ability to think strategically while also being detail oriented.Relevant certifications (e.g., PMP, Agile certifications) are a plus.What makes you a great fit for this team :
Your commitment to providing a high level of service to your internal and external clients.You are highly adaptable with a track record of success during times of growth and organizational change.You have a proven track record of developing trust and influence at multiple levels.You demonstrate an impactful and candid communication style.You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.We value our employees! Our permanent full-time employees are provided with a :
Competitive Salary and generous vacation entitlementWellness Program (5 paid days off for your well-being!)Paid Sick DaysCompetitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee / Dependent Life Insuranceli>Employee & Family Assistance ProgramRRSP Matching ProgramThe anticipated base salary hiring range for this role is 160K to 200K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
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