Senior Saleforce Business Analyst

What success looks like in this role :

• Guide the client through joint application design sessions to collect new business requirements.
• Identify and develop use cases based on client requirements.
• Verify requirements through analysis, test, demonstration and inspection.
• Lead and analyze business processes / systems, identify inefficiencies and required controls, document procedures, and track KPI’s.
• Manage requirements through review and approval session, where project schedules, costs and duration estimates are updated and the business objectives are revisited.
• Collaborate with internal and external users / customers to elicit business concerns and develop workable solutions.
• Work with the QA team to prepare test scenarios and data.
• Document and manage business and functional requirements.
• Analyze business processes / systems, identify inefficiencies and required controls, document procedures and track KPIs.
• Collaborate with internal and external customers to elicit business concerns and develop workable solutions.
• Participate in planning initiatives, feasibility studies, cost / benefit analyses, and new systems design.
• Review user stories and acceptance criteria.
• Provide functional solution and clarification on the inter-module dependencies.
• Provide thought leadership in one of the functional areas, handle queries and competency building in respective functional area.
• Determine a project’s requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research.
• Anticipate future requirements to achieve successful outcomes.
• Organize requirements into related categories to effectively manage and communicate them.
• Translate business requirements into technical requirements. This includes using powerful analysis and modeling tools to match strategic business objectives with practical technical solutions.
• At regular intervals in the project life cycle, safeguard and protect the business and user’s needs by verifying functionality, accuracy and completeness of the requirements against the original documents.

Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development.

• Emphasize simplicity and ease of use at all times, especially in implementation.
• Identify and avoid extraneous activities that do not solve the problem or help reach the objective.
• In application maintenance, the focus is on preventing and correcting defects; enhancements, or making changes to increase the value provided by the system.

You will be successful in this role if you have :

Experience in Salesforce and Public Sector experience in permitting, licensing, inspections and compliance. Application of Salesforce technologies to solve client business requirements would be an asset.

Requires a minimum of 5 years of related experience with a bachelor’s degree or equivalent experience.

Strong emphasis on process improvement (Six Sigma) is a plus.

Business analysis, requirements and / or product ownership certifications preferred.

Must be able to work and support PST time-zone hours

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.