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Jr. Application Support Specialist to provide L1 support for Enterprise Asset Management (EAM) applications

Jr. Application Support Specialist to provide L1 support for Enterprise Asset Management (EAM) applications

S.i. SystemsToronto
30+ days ago
Salary
CA$67,522.00–CA$97,370.00 yearly
Job type
  • Permanent
Job description

PERMANENT - Int. Application Support Specialist to provide L1 support for Enterprise Asset Management (EAM) applications

Location : Toronto (Hybrid - 3 days per week on-site)

Standard hours per day : 8-4 PM ET

Responsibilities :

  • Reporting to the IT Manager, will be responsible for maintaining the IT infrastructure, including resolving EAM issues, and managing technical issues as they arise.
  • Provide day-to-day L1 support to our operations and maintenance teams for the EAM application (Desktop & Mobile)
  • Responsible for responding to and resolving issues O&M teams are experiencing when using the EAM application.
  • Become proficient in our EAM application, including but not limited to creating / modifying reports, understanding end-to-end business processes, resolving data inconsistencies, troubleshooting, data loading procedures and templates etc.
  • Coordinate & follow up on issues requiring L2 support from our client’s IT team.
  • Keep detailed records of the issues, root cause analysis and resolution.
  • Become proficient in our IT service management processes.
  • Document new feature requests from the O&M team and create detailed user requirements for consideration by the steering committee.
  • Participate and resolve any integration issues with other enterprise applications.
  • Become the technical go-to person for all issues related to our EAM application.
  • Provide testing support on new feature rollout from time to time.
  • Assist new users with the adoption of EAM system using a consultative and problem solving approach.

Must have skills :

  • 2+ years working as a support or development analyst with an EAM system such as Maximo, Hexagon, Oracle-EAM etc (Techno / functional understanding)
  • General IT and networking / OS skills are essential : Active Directory, Windows Server, DHCP, DNS, SSH, SSL, SNMP, VMWare, SQL Studio etc.
  • Ability to triage and diagnose faults and problems effectively and quickly and employ a structured methodological approach to fault-finding.
  • High competencies in deciphering logs, researching error messages, collating supporting data for escalations upwards, researching knowledge base articles and previous ticket records, presenting diagnostic actions in the form of Investigation-Action-Result reports.

    • Nice to have :

  • Experience working in a unionized environment.
  • Familiarity with industries such as Aerospace
  • Experience working in the rail industry with a comprehensive knowledge of rail equipment.