(CAN) Customer Service Manager

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Base pay range

CA$15.00 / hr - CA$15.00 / hr

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What You'll Do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handle customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.

Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

The minimum rate of pay for this position starts from $18.80. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1601 Marcolin Dr, Trail, BC V1R 4Y1, Canada

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Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail, Manufacturing, and Retail Groceries

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