Field Service Engineer - MerchantKongsberg Maritime • St. Catharines, Niagara Region, CA

Field Service Engineer - Merchant

Kongsberg Maritime • St. Catharines, Niagara Region, CA

30+ days ago

Job type

Full-time

Job description

Field Service Engineer – Merchant at Kongsberg Maritime

Kongsberg Maritime , a subsidiary of KONGSBERG, is a global marine technology company dedicated to delivering innovative and reliable solutions for merchant, offshore, subsea and naval markets. Headquartered in Kongsberg, Norway, the company operates manufacturing, sales and service facilities in 34 countries, and is a market leader in systems for positioning, surveying, navigation and automation.

What We Can Offer You

Competitive compensation packages
Excellent healthcare benefits
Company RRSP plan
Tuition reimbursement
Flexibility with Paid Time Off
Career growth opportunities
Safe and collaborative culture

Key Accountabilities

Service onboard vessels with KM Systems

Troubleshooting via phone and email support lines

Execute service assignments as requested by the customer

Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order

Production and updates to as‑built documentation

Develop own qualifications through internal / external training courses

Support sales and marketing with technical information

Interface with customer and internal engineering groups

Willingness to travel up to 50‑70%

Qualifications And Experience

Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry / military training

Knowledge of general electrical / electronic control system concepts such as PID controllers, filters, communication protocols

Provide preventative and corrective maintenance to Kongsberg control systems

Read and interpret drawings and control system architecture

PC competency (networking, troubleshooting, module modification)

Use of a multimeter / SW tools for troubleshooting communication or loop errors

Understanding of power management systems, generators, and governor control functionality for generators and main engines

AC / DC electrical motors

Able to add or modify control logic

Familiar with communication protocols (CAN, 232, 422, 485, TCP / IP, etc)

Complete and submit timesheets and expenses in a timely fashion

Ownership over assigned cases and / or service trips

Suggest improvements to our products and report needs to Service Manager or product department

Make proactive suggestions to customers on available upgrades and new products while visiting onboard

Carry out actions to prevent errors within our delivery and after sales deliveries

Support aftermarket sales with aftersales quotations

Basic Qualifications

Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry / military training

Ability to produce and interpret technical documentation

Ability to troubleshoot low voltage electrical components, use of multimeters, etc.

Experience with PLC / SCADA systems and their architecture is highly desired

Able to work under pressure

Good communication skills and fluent in English (French a benefit)

Microsoft 365 package user level

Hold valid passport

Authorized to work in Canada

Assist in workshop projects as required

Availability to travel with short notice, after hours, holidays / weekends, for long periods both locally and internationally

You Are Able To

Act on own initiative, make things happen and accept responsibility for the results

Make an impact, convince, and persuade others and promote plans and ideas successfully

Adhere to company rules and procedures and execute plans with commitment and determination

Analyze complex issues and problems and come up with rational judgments

Communicate in a clear, precise, and structured way

Team building skills

Assist in workshop projects as required

Work Location

St. Catharines, ON, Canada

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Maritime Transportation

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Field Service Engineer Merchant • St. Catharines, Niagara Region, CA

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