Customer Support Representative

Does your definition of success mean empowering others?

Then you should consider joining Jobber! We’re looking for a Customer Support Representative to be part of our Customer Success department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish.

The team :

If our company values were a department, they would be the Customer Success department; they are humble, supportive, and truly give a sh

• t about making sure our customers are successful in Jobber. This group is one that cares about authentic interactions, empowering our customers, and providing top tier customer service.

The role :

The Customer Support Representative  will :

To be successful, you should :

The Interview Process :

Step 1 : We’ll review your application! The candidates whose customer service experience aligns with the role will receive a take-home assignment to add to their application. In this short assignment, you will be answering a few short questions about a topic you’re interested in, giving you the opportunity to share an interest or passion of yours! This will be done through an audio recording and shouldn’t take you longer than 5 to 10 minutes to complete.

Step 2 : Initial convo with TA! Based on your complete application, a member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you’ll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role!

Step 3 : Team Interviews! You’ll have two interviews with your potential team leader and peers to dig into your previous experience and performance, as well as to see your skill set in action in a Customer Support role play. We’re constantly raising our bar and excited to see what you can bring to Jobber.

Step 4 : Senior leadership interview! A member of our Leadership Team will finish off the conversations – ensuring we’re building a team centered around our values, goals, and mission.

Step 5 : Offer!

What you can expect from Jobber :

Having been named as a , we walk the talk. Here are just some of the great things you can expect from us :

To work with a group of people who are humble, supportive, and give a sh

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.