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Customer Service / Tech Support Rep – Tech Products (Remote)
Customer Service / Tech Support Rep – Tech Products (Remote)Concentrix • Vancouver, Metro Vancouver Regional District, CA
Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix • Vancouver, Metro Vancouver Regional District, CA
15 days ago
Job type
  • Full-time
  • Remote
Job description

Why consider this job opportunity

Base salary of $19.50 / hr, plus performance-based incentives.

  • Opportunity for career advancement, with 80% of managers promoted from within.
  • Work‑from‑home convenience, allowing for a flexible work environment.
  • Comprehensive benefits including medical, dental, vision insurance, and paid time off.
  • Access to DailyPay for early pay options.
  • Engaging company culture with networking and mentorship programs.

What to Expect (Job Responsibilities)

  • Provide exceptional customer service and technical support for client products.
  • Troubleshoot and resolve technical issues related to hardware and software.
  • Maintain accurate records and documentation in databases.
  • Utilize a call flow guide to deliver inbound customer support.
  • Stay knowledgeable about client products, including smartphones, tablets, and computers.
  • What is Required (Qualifications)

  • Minimum of 1 year of customer service experience.
  • High school diploma or GED.
  • Strong problem-solving and multitasking skills.
  • Ability to work in a quiet, distraction-free home environment.
  • Proficiency in using and explaining technology.
  • How to Stand Out (Preferred Qualifications)

  • Familiarity with iOS and / or MacOS or comparable technology.
  • Strong computer navigation skills and PC knowledge.
  • Eagerness to learn new technologies.
  • Legal and Disclosure

    We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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    Customer Service Tech Support Rep Tech Products Remote • Vancouver, Metro Vancouver Regional District, CA

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