Contents Technician

Position Overview

Reporting to the Production Manager, the Contents Technician will work hand in hand with other members of the team under supervision, as well as individually in processing personal property (contents) in residential and commercial settings.

Job Duties

Work under supervision in residential and commercial settings handling personal property (contents) as follows :

o Packing, loading & transport

o Disassembly and reassembly

o Mitigation services

o Dry and wet cleaning

o Inventorying and chain of custody

o Deodorization (ozone, foggers, etc.)

o Ambient air filtration

o Cleaning and laundering items

Participate as directed in the following activities :

o Vehicle safety and maintenance inspections,

o Maintaining vehicles in clean, serviceable condition

o Construction polyethylene enclosures

o Removing and disposing of debris

o Setting and maintaining equipment

Participate in development of content scopes of work, including :

o Characterization of smoke particulate

o Test cleaning

o Cleaning methods

o Deodorization methods

Identify salvageable versus non-salvageable contents

Inventory photographing

Provide excellent Customer Service

Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other people’s property and information

Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment

Comply with all Belfor policies and procedures, as well as legislative requirements

Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

This role could be required to act as a lead periodically as designated by their manager

Attend all Belfor sponsored training courses

Qualifications

Working knowledge of restoration industry best contents practices including :

o Restoration following fire and water losses

o Degradation factors

o Decontamination

o Real, sentimental and historical evaluation

Familiarity with chemical cleaning products including Safety Data Sheets

IICRC certification (Fire and Smoke and / or Odour Control and / or Water Damage) preferred

Recognition of common objects and materials

Construction / Restoration / Insurance experience preferred

Comprehensive understanding of customer service, principles and practices

Eligible to operate a motor vehicle per Belfor ’s vehicle policy

Ability to work within a team or independently as needed

Strong written and verbal communication skills

Proven ability to multi-task in a fast paced environment

Basic / Intermediate / Advanced computer and / or tablet / iPad experience with Microsoft Office programs such as Excel, Word and Google Suite

Willing to work nights, on call and weekends when requested

Periodic travel may be required

Criminal Record Check

Physical Demands

Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

Access and mobility in tight spaces

Fit Testing half and full face mask as needed, annual certification required

Working at Heights - over 5 feet, periodically

Sustained periods of standing, sitting, walking, bending, and kneeling