Portfolio Administrator Level 1

Job Description

Job Description

TITLE : Portfolio Administrator Level 1

LOCATION : Calgary, AB

REPORTING : Portfolio Administrator Team Lead

JOB PURPOSE : Why does this role exist?

The Portfolio Administrator (PA1) delivers exceptional client service and support as it pertains to

the delivery of client administrative services for new and existing clients. This role works with the

firm's Asset Management team to support the firm’s operations to achieve business

objectives and goals. The primary focus of the PA1 is to provide an exceptional client experience

and service to Financial Advisors, Investment Counsellors and our clients.

This role includes but is not limited to processing new account applications and other account

related paperwork and requests; including account set up and ongoing account support and

tracking. This role also provides an opportunity to build client relationships over the phone. The

role reports to the Portfolio Administrator Team Lead.

KEY ACCOUNTABILITIES

• Promotes a culture of compliance throughout the firm.
• Maintain Client Management Systems (CRM) to align with compliance requirements (CRM &

current filing system).

(National Bank Independent Network, Olympia Trust Company, and Royal Bank of Canada); trouble

shooting and problem solving.

CRITICAL PERFORMANCE AREAS

FIRM CONTRIBUTION

o Client / Account Set up

o Contact information

o Set-up fee group and fee plan with Controller / Accounting

o Households

fund sales at client’s request.

other regulatory bodies.

CLIENT MANAGEMENT

transfers, withdrawals, Letters of Direction, Power of Attorneys, etc.).

o Incoming client phone calls

o Administrative requests

BUSINESS DEVELOPMENT

team.

LEADERSHIP & TEAM DEVELOPMENT

FINANCIAL & BUSINESS PERFORMANCE

FUNCTIONAL COMPETENCIES

organizational skills

role

QUALIFICATIONS

responsibilities