Site Reliability Engineering Manager

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CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.

Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients , 500 vendors , and serve 14 million members across 185 countries .

Beyond engagement, every CarltonOne solution drives our eco-action mission : funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.

About the Opportunity

We are seeking a strategic and technically adept SRE Manager to lead our Site Reliability Engineering team. This role is pivotal in ensuring the reliability, scalability, and performance of our cloud‑native infrastructure and services. You will guide a team of SREs, collaborate cross‑functionally with DevOps, Security, and Engineering, and champion best practices in observability, incident response, and automation.

Responsibilities

• Lead, mentor, and grow a team of Site Reliability Engineers, fostering a culture of ownership, continuous learning, and operational excellence
• Define and drive SRE strategy, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budget management
• Collaborate with cross‑functional teams (Engineering, DevOps, Security, Product) to align reliability goals with business objectives
• Build and maintain strong relationships with stakeholders across the organization

Reliability & Incident Management

Monitoring, Observability & Performance

Operational Excellence & Cloud Infrastructure

Qualifications

Nice to Have

Perks

How to Apply

If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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