HRPD Systems Business Analyst Student

• Providing robust, customer-centric support to all system users.
• Responding to service requests, troubleshooting incidents, and investigating problems.
• Assisting with creating or updating processes, training, and system documentation.
• Delivering web-based training to end users.
• Developing and delivering stakeholder communications and assisting with documenting requirements for new systems.
• Assisting with creating or updating use cases that support requirements analysis, functional designs, user acceptance testing, and training material.
• Participating in pilots and rollouts and assisting with system configuration and testing.
• Coordinating with subject matter experts for requirements refinement and user acceptance testing.
• Liaising with business, technology, and support teams to ensure systems meet business requirements.

What you will bring to the role:

• Currently enrolled in a relevant program (e.g., Business Systems Analysis, Business Technology Management, Information Systems, or another related discipline).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Familiarity with HR systems and processes is a plus.

Assets:

• Familiarity with HR systems.
• User support experience.
• Experience delivering training.
• Technical writing experience.