Group Benefits Analyst and Customer Care Specialist- Canadian Market (TPA)

Group Benefits Analyst and Customer Care Specialist – Canadian Market (TPA)

The Group Benefits Analyst plays a pivotal role within our Third-Party Administration (TPA) division, supporting the day-to-day operations of group benefits administration for a diverse portfolio of clients across Canada. This role requires a seasoned professional with in-depth knowledge of Canadian group insurance products, who is passionate about client service, meticulous in execution, and proactive in identifying opportunities for operational improvement.

This individual will be responsible for the administration and servicing of group benefit plans. The Group Benefits Analyst will also contribute to the development and documentation of workflows, administrative procedures, and client service tools. This role requires sound judgment, technical expertise, and a client-centric approach to problem-solving.

RESPONSIBILITIES

• Act as a point of contact for assigned clients, advisors, and insurer partners, ensuring consistent and professional service delivery.

Manage full-cycle group benefits administration, including :

GROUP IMPLEMENTATIONS & TRANSITIONS

PROCESS IMPROVEMENT & DOCUMENTATION

REQUIREMENTS

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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