Job Description
As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund.
You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction.
Support and training will also be provided for you to grow in this role and give you the tools to be successful.
Additional duties will include :
- Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction
- Research product for customers and provide recommendations on our assortment of product
- Enter sales orders generated from Profit Centre customers via phone, emails, and texts
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support the Inside sales and business activities as part of the team
- support the warehouse in picking orders, drive forklift
- Perform other tasks as requested by the Profit Centre Manager and Operations Manager
Qualifications
- Grade 12 diploma or equivalent; College and / or University degree an asset
- A minimum of 1 year of experience with customer service or counter sales
- Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
Preferred Skills :
- Previous experience with or knowledge of products sold by Westlund
- Experience using Word, Excel, and Outlook and Infor M3
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you :
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
Remote Customer Service Representative (Saskatchewan)
REMOTE CUSTOMER SERVICE REPRESENTATIVE. Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. This position supports customer service, technica...
Customer Service Representative
Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Soutenir l'exécution des paiements, transactions, demandes de ser...
Customer Service Representative
As a Customer Service Representative, you will be responsible for working directly with our customer service team to increase and support our promotional event & sales strategies. Customer Service Representative - New Expansion!. For our Customer Service Representatives, we are looking fo...
Customer service representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Service Sales Representative Remote
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career.Were looking for individuals who are eager to start their journ...
Work-From-Home Customer Service Representative (Full-Time)
We are looking for customer service representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality products and services. Liste...
Customer Service Representative
Resolving customer inquiries and requests and ensuring strong customer satisfaction. You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Industrial industry. Escalating customer feedback as required. Our client gives itself means of being geograp...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Services Representative - Semiahmoo and Ocean Park Branches
While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individ...
Work-at-Home Customer Service Representative Job Openings (Full-Time)
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...