Systems Configuration SpecialistJonas Software • Markham, York Region, CA

Systems Configuration Specialist

Jonas Software • Markham, York Region, CA

30+ days ago

Job type

Full-time

Job description

Systems Configuration Specialist

Lean Industries (Lean Software Services, LSS Software Holdings)

Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly configurable workflow-based solution, the software is typically installed at large financial institutions and merchant acquiring companies.

Locations : Dayton, Ohio | Markham, ON, Canada (Toronto area) - Remote locations will be considered for the right candidates.

Job Type : Full-time

Overview

The Systems Configuration Specialist will create, enhance, maintain, test and implement system‑specific workflows and configurations.

Core Skills

Understanding of the financial disputes process lifecycle, encompassing all major payment card networks
Strong communication skills
Reading and writing technical requirements
Using internal and external tools for workflow creation and testing

Job Responsibilities

Understand the dispute resolution lifecycle for major networks (Visa, Mastercard, Amex, etc.) and implement network specific business use cases in system workflows

Maintain said workflows with regular updates and enhancements

Communicate proactively with all internal and external personnel to identify configuration problems, create solutions, and implement efficiency improvements

Actively collaborate with software configuration, development and QA peers throughout the project

Read and write technical requirements

Document technical specifications for the deliverables in a knowledge base

Job Qualifications

Minimum 4-year college or university degree in technical subjects such as computer science, engineering or business administration

Demonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, and PowerPoint

Strong preference for candidates possessing experience in retail banking, card issuing, merchant acquiring, and / or similar industry experience such as in the electronic payments processing space

Technical background and experience implementing and supporting enterprise software applications in complex business environments

Prior experience in client service or service desk role is a must - Demonstrated experience with issue troubleshooting and issue resolution cycle

Demonstrated experience discovering, collecting and documenting business requirements and specifications

Prior experience with business process management software, workflow automation software, and robotics technology strongly recommended

Exceptional English written and verbal communication skills with the ability to communicate with clients in one‑on‑one and in large group settings, both onsite and remote

Well organized with the ability to work independently of direct manager oversight

Client‑oriented and highly cognizant of the importance of customer service

Acquiring new knowledge rapidly and interpreting functional and non‑functional requirements quickly

Prior experience with, and a preference for working at, a small, growth‑oriented company.

Ability to travel globally (including possession of a valid passport); manage travel itineraries and travel expenses until reimbursed

Prior exposure to SQL Server from a database query perspective is a must; similar experience with Oracle database technologies is desirable

Experience supporting and troubleshooting J2EE / Java‑based web applications

Experience supporting and troubleshooting Tomcat, JBOSS and WebSphere based environments

Competencies

Approachability

Problem Solving

Dealing with ambiguity

Time Management

Priority Setting

Learning on the fly

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Configuration Configuration • Markham, York Region, CA

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