Customer Service / Tech Support Rep (On-Site)

Description

A Technical Support Rep responds to basic to complex inquiries of a technical nature including hardware / software, or other designated client products. This position assists external / internal users of the client's technical products or services by answering questions and solving problems involved in their use. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World's Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!

As a Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support Representative, you’ll :

Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.

Handling inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and Hardware issues. You will utilize your resources to perform the appropriate troubleshooting to either resolve the problem or set up a service to replace defective hardware.

Provide top-tier customer service to customers ensuring they understand the solutions we’re working to provide, understand next steps, and feel that their issues have been cared for and that we truly value them as a customer

Utilizing our client tool for troubleshooting effectively

Meeting our efficiency targets in being able to complete these follow-up tasks in a reasonable amount of time to ensure you’re available to handle inbound calls for most of the day

Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include :

First-rate technical / customer focus, phone etiquette and work ethic

Strong ability to multi task is a must

Ability to work under pressure with calmness and composure

Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Case management experience is an asset

At least 1 year of experience providing technical support

Excellent written communication skills in English

High school or University graduate

Flexible schedule (7 days a week 7 : 00am-10 : 00pm EST)

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :

The base salary for this position is $22 / hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

Paid training (4 weeks of classroom training and 4 weeks of on the job training) and performance-based incentives (potential to earn $120 US based on performance and attendance)

Lucrative employee referral bonus opportunities

Hours of Operation 7 days per week 6am-10pm EST

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.

Location : CAN, Belleville, ON

Language Requirements :

Time Type :

Full time