Product Manager, CRM

Job Details

Description

The Product Manager, CRM, reports to the Director, Product Management.

Our company is a leader in providing compelling and unique rail journeys, is looking to innovate within the rail tourism industry by delivering cutting-edge solutions that transform our guest and partner experience. We’re seeking a highly innovative and collaborative Product Manager to join our team. The ideal candidate is passionate about solving meaningful customer problems and driving measurable business impact. As a Product Manager, you will own the success of a product or product area end-to-end - shaping strategy, guiding continuous discovery, prioritizing outcomes, and partnering closely with engineering, design, and business stakeholders to deliver value.

As the Product Manager, CRM, you would be focused on defining and evolving the CRM product so that it enables effective customer engagement, scalable business processes, and high-quality customer data—driving adoption, efficiency, and measurable business outcomes.

Key Areas of Accountability

Strategic Leadership : Contribute to developing the product vision and strategy aligned with company goals and market opportunities. Collaborate with senior leaders to set quarterly objectives and problems to solve, guiding the product team to achieve them

Guest Focus : Engage regularly with guests, championing their voice and ensuring their needs and feedback are central to product development decisions

Cross-Functional Collaboration : Build strong internal partnerships with engineering, design, marketing, sales, finance, and operations teams and foster external relationships with business partners and customers. Work with technical architect and engineering team to ensure technical feasibility and optimal solution design

Market & Data Analysis : Conduct thorough internal and external research to identify trends, opportunities, and threats, using data to inform and drive product strategy.

Product Development : Lead the product lifecycle from ideation to value realization by ensuring the delivery of timely insights, prototypes, tests, and solutions

Risk and Compliance : Ensure products comply with relevant standards, security protocols and regulatory requirements

Performance Metrics : Establish and monitor objectives and key results (OKRs) to measure product success and inform future strategies, consistently communicating results back to senior leaders and cross-functional partners

Innovation : Drive a culture of innovation, encouraging creative solutions and continuous improvement across product teams

Qualifications

Education / Certification / Licenses

• Bachelor's degree in Business, Engineering, or related field; advanced degree preferred

Experience

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Compensation

Eligible Benefits

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes :

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications