Position: Video Exception Processing (Part-time)
Department: Customer Operations
Location: 6300 Steeles Ave. West, Woodbridge, ON
Work Arrangement: Remote
Position Summary
407 ETR is seeking Video Exception Processors (VEP) to add to our team on part-time basis. The successful candidate will be responsible for processing transactions and license plate information within the Video Exception Processing (VEP) department. This role involves accurately reviewing, validating, and entering data while adhering to established procedures, quality standards, and productivity targets within a unionized environment.
VEP hours of operation are 7:00am - 10:00pm, Sunday to Saturday. This position requires flexibility to work a variable schedule of up to 30 hours per week Scheduled hours may fluctuate from week to week based on operational requirements and business needs. Candidates must be available to work a variety of shifts, including weekends, as required.
What’s In It For You?
Unionized environment (Unifor Local 414) with collectively bargained wage schedule: new hire $20.15, after 90 worked days $21.70, after 120 worked days $23.20
Remote Work: must be based within the GTA to attend in-person corporate events
A fully paid 2-day on-site training at 6300 Steeles Ave. W. 9:00am – 3:30pm
Free 407 ETR usage (taxable benefit)
Comprehensive single-coverage health benefits program
An exciting performance-based recognition program
Employee discounts through Good Job Program and Good Life Fitness
Expect excellence: Collaborative team, learn, and grow with a high-performance team
Leaders who support your development through training and coaching and invest in your continued learning and commitment to building long term careers
Organization that takes pride in volunteering and community involvement
Culture known for innovation and continuous improvement
Duties & Responsibilities:
Verify and process video transactions license plate information
Accurately type plate string and jurisdiction
Code unreadable transactions accurately within various queues
Video Exception Processors (VEP) are required to meet all company & individual metrics based on monthly departmental goals
Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions and all selling objectives
Select and process best image for transactions with multiple images using the appropriate tools available
Perform other tasks as assigned
Qualifications:
Minimum one (1) year of experience in data entry, transaction processing, or a related administrative role
Completion of high school diploma
Flexibility to work a variety of shifts, including weekends (Saturday and Sunday), based on operational requirements and scheduling needs
Ability to pass a data entry test
Previous experience in an inbound call center or customer service environment is an asset
Ability to excel in a fast-paced environment, meticulous attention to detail, work under pressure in a structured environment, meet tight deadlines, complete repetitive tasks
Excellent data entry processing, including reading text, document use, numeracy
Strong computer skills, including experience with Microsoft Windows, web-based applications, and data entry systems
Demonstrated ability to offer excellent attendance and punctuality
We are actively seeking to fill this role as it is a current vacancy.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)
Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)
Public Sector Pension Investment Board (PSP Investments) (7.51%)
Learn more at
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Video Exception Processors (Part-time) • Woodbridge, Ontario
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