Inside Sales Representative

Inside Sales Representative - Bilingual (Fr/Eng)
Location: Quebec (Remote)

Role Summary
Keystone Automotive Operations of Canada Inc. is currently hiring a remote Inside Sales Representative who must be fluent in both French and English. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket In this role you will contribute to our customer experience by building relationships with existing customers identifying new opportunities and providing expert guidance on products and services. Ideal candidates are detail-oriented proactive and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Key Responsibilities

• Conduct outbound phone sales calls to established customer base promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline
• Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support including technical support
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns
• Build long-lasting business relationships with the customer base
• Maintain daily phone metric standards established by the management team

Additional Responsibilities

• Provide a positive customer service experience that includes anticipating and evaluating the customers needs while answering questions about parts pricing product availability and company services.
• Provide relevant information on warranties price quality of parts delivery times and payment methods.
• Accurately complete supporting order documentation
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices shipping date anticipated delays and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry review orders for correct handling pricing quantities and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts
• Assume other duties as assigned.

Required Qualifications

• 1 years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience
• Strong time management and organization skills
• Strong written and verbal communication skills
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers
• Ability to thrive in a group/team environment
• Flexible to work variable schedules if needed.
• Ability to work under pressure comfortably.
• Ability to travel up to 10% for customer visits or trade shows
• Will show up on time as scheduled

Preferred Qualifications

• Automotive aftermarket industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience
• Experience in training / educating people (Example: Teaching your customer how to use online/system features)

Work Environment

• Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer keyboard and mouse.
• Travel may be required periodically including overnight stays (contingent on position requirements).
• The employee must occasionally lift and/or move up to 50 pounds.

Who We Are
Keystone Automotive Operations of Canada Inc. is a division of Keystone Automotive Operations Inc. North Americas leading distributor of specialty automotive aftermarket RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment Customer Service Execution Integrity Leadership Teamwork Fun

With over 1900 dedicated team members worldwide we believe that our employees are the heart of our success. When you grow we all grow and were committed to supporting your journey.

Why Join Keystone Automotive Operations Inc.
Were not just delivering parts were delivering opportunity. At Keystone Automotive Operations Inc. we believe in investing in our people. We offer a culture that prioritizes growth inclusion and recognition. Be part of a team thats driving the future of the automotive aftermarket RV and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health & Wellness Benefits - Medical Dental Vision and more to support your physical and mental well-being
• Retirement Savings Plan (RSP) with a generous company match
• Paid Time Off & Holidays
• Expanded Employee Assistance Program (EAP) resources through GreenShield
• Tuition Assistance Program
• Employee Referral Bonus Program
• Exclusive Employee Discounts
• Company-paid training
• Company-provided uniforms
• Professional Opportunities: Ongoing training internal growth and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Ready to Join Our Team
Take the next step in your career and bring your skills to a company as an Inside Sales Representative where theyll make a real difference. Apply today!

Learn more about our career opportunities: Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1