Remote Bilingual Emergency Support Specialist

Are you a calm, compassionate communicator ready to step up and support Canadians during critical times of need? When unexpected crises like forest fires occur, having a reassuring, empathetic voice on the other end of the line can make all the difference. We are looking for dedicated bilingual professionals to join a remote emergency support team, serving as a lifeline for individuals navigating challenging situations.

In this role, you aren’t just answering phones—you are a vital pillars of support. If you are highly dependable, deeply empathetic, and thrive in dynamic environments where your adaptability directly helps others, this mission is for you.

Contract Duration: Short-term campaign with the potential for extension depending on campaign needs and regional demand

Training: Fully paid, comprehensive remote onboarding provided
Location: 100% Remote (Canada-wide)
Schedule: 37.5 per week. Looking for open availability 7 days a week
Salary: $19.50 per hour

*this is for an upcoming vacancy*

Advantages
100% Work-from-Home Freedom: Work from the comfort and safety of your own home, saving time and money on daily commutes.

Purpose-Driven Impact: Play an active, meaningful role in national emergency relief efforts.

Professional Growth: Enhance your crisis communication, problem-solving, and bilingual customer support skills within a supportive team environment.

Responsibilities
Serve as the primary point of contact for inbound calls, greeting affected individuals with genuine warmth, empathy, and patience.

Provide clear, accurate, and reassuring guidance to callers navigating emergency circumstances.

Utilize provided scripts and guidelines effectively while maintaining a natural, authentic, and fluid human conversation.

Accurately input, track, and document call details within the system, ensuring urgent cases are escalated smoothly to leadership.

Maintain composure, efficiency, and focus during high-volume call periods to ensure every caller receives timely care.

Qualifications
Bilingual Communication: Advanced fluency in both French and English (written and verbal). This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec.

At least 6 months of customer service, administration, call center, or frontline support experience.

Technical Setup:

A reliable PC/Laptop running Windows 10 or higher (Mac, Chromebooks, and tablets are not compatible).

A high-speed, wired internet connection via Ethernet cable (no Wi-Fi, hotspots, or satellite internet).

A noise-canceling USB-connected headset and a functioning webcam.

Willingness to successfully complete a standard background check prior to your start date.

Summary
Ready to Join the Mission?
If you are ready to use your bilingual talents to make a tangible difference in people's lives from the comfort of your home, we want to hear from you.

Apply Today or send your resume to andrea.francis@randstad.ca with the job title in the subject line

Job Title: Bilingual Remote Emergency Support Specialist
Location: Remote, Canada-wide

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.