Academic Health Technology Support Specialist, ICT Enterprise Solutions

Academic Health Technology Support Specialist, ICT Enterprise Solutions

Summary:

The academic health technology support specialist supports the daily operation, logistics, and maintenance of dental and health technology equipment within the dental college. This role delivers technical support by reviewing and prioritizing user issues and resolving them efficiently across teaching, clinical, and lab environments. This position contributes to continuous improvement initiatives and maintains procedures supporting courses, exams, specialized labs, and clinical activities. The technician collaborates with faculty, staff, students, and stakeholders across multiple health science programs to support teaching and learning technologies, including audio-visual systems and simulators. Additionally, this position develops documentation, supports projects, and provides operational data to inform planning and decision-making.

Duties and Responsibilities:

• Analyzes and prioritizes user issues to resolve technical problems effectively and promptly.
• Monitors equipment usage to confirm operational status.
• Performs preventive and corrective maintenance of equipment according to manufacturers' recommendations.
• Coordinates with vendors and service providers for equipment servicing, upgrades, and warranty claims.
• Liaises with manufacturers or vendors to correct equipment deficiencies to maximize operational time.
• Provides data on operational expenses, class attendance, equipment usage, and repairs to senior leadership for planning purposes.
• Assists with equipment budget development and tracks equipment expenditures.
• Assists in planning, leading, and executing special projects, including preparing reports.
• Creates, maintains, and updates documentation for equipment usage, maintenance logs, updates, and standard operating procedures.
• Supports faculty, staff, researchers, and students with teaching tools, web conferencing, and video capture technology.
• Confirms curriculum alignment with available technology and supports achievement of curriculum goals through technical resources.
• Supports the development and implementation of course curricula using teaching and learning tools, audio visual equipment, computerized simulators, and dental devices.
• Demonstrates and teaches technical aspects of operating equipment to faculty members, students, and others.
• Provides feedback to senior leadership from trainees and instructors on the suitability of facilities and equipment for training needs.
• Maintains current knowledge of advancements in dental healthcare technology and trends across health science disciplines.
• Acts as a technical expert in advancing technology throughout the college, clinic, labs, and distributive educational model.
• Provides technical expertise for specialized dental technology used in teaching and learning, including installation, calibration, maintenance, troubleshooting, support, and repair for all information technology (IT) interfaces.
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
• Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion of others, and responds to different perspectives from a place of curiosity, respect, and non-judgement.
• Undertakes related duties, as assigned, consistent with the nature of the position.

Qualifications:

• A diploma in a scientific or technical-related field.
• Minimum of two years of experience in research or academic laboratory environments.
• Knowledge of laboratory IT systems, data acquisition, operating systems, networking basics, scientific software, and data management practices including backup, storage, and retrieval.
• Familiarity with scientific instruments, such as high-performance liquid chromatography, mass spectrometers, fluorescence and atomic force microscopes, and spectrophotometers, as well as lab safety protocols.
• Understanding of electronics and mechanics related to lab instrumentation.
• Strong customer service and communication skills for technical and non-technical audiences.
• Ability to prioritize tasks and work in time-sensitive matters.
• Effective organizational, documentation, and active listening skills.
• High level of attention to detail and accuracy.
• Ability to work effectively, both independently and collaboratively.
• Capacity to troubleshoot complex technical issues methodically.
• Proficient computer skills, including Microsoft Office applications.

Work for this position primarily occurs outside of regular University business hours to support evening programs, but will also require work hour changes depending on needs of the College of Dentistry.