Talent.com
Crossfuze
Remote Associate Engagement ManagerCrossfuze • Lower Sackville, Nova Scotia
Remote Associate Engagement Manager

Remote Associate Engagement Manager

Crossfuze • Lower Sackville, Nova Scotia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

  • Single point of contact for ServiceNow client engagements
  • Responsible for client satisfaction throughout the engagement
  • Understands the client business issues and problems and helps the client change the way they work
  • Works with engagement managers to produce weekly project reports
  • Manages project risks, issues, action items, and decisions
  • Manages project resources, schedules, tasks, and other project work as requested by engagement managers
  • Identifies opportunities to provide additional value to our clients
  • Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
  • Maintain 75% billable utilization target after 180 days in the position
  • A Bachelor’s degree or equivalent experience
  • Very strong communication skills with the ability to set appropriate expectations with clients
  • Experience or training in project management
  • Strong organizational and analytical skills
  • Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
  • Demonstrated ability to lead teams and achieve success with client software implementation projects
  • Background working with external clients and companies is desirable
  • Experience working on ServiceNow projects preferred
  • Agile Scrum experience and Scrum Master certification is desirable
  • ITIL V3 or V4 Foundations Certification is preferred
  • The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
    • Flexible remote work options
    • Additional PTO day for mental health
    • Competitive paid time off
    • Half-day Fridays
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Competitive training & development programs
    • Extended Healthcare Plan
    • Group RRSP with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Create a job alert for this search

Remote Associate Engagement Manager • Lower Sackville, Nova Scotia

Similar jobs

Senior Client Relationship Manager

Summit Search GroupDartmouth, NS, CA
Full-time

This range is provided by Summit Search Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Senior Client Relationship Manager.You know you’re... Show more

 • Promoted

Private Tutoring Jobs Beaver Bank

SuperprofBeaver Bank, Nova Scotia (NS), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Biology Private Tutoring Jobs Beaver Bank

SuperprofBeaver Bank, Nova Scotia (NS), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecEast Alan, NS, Canada
Remote
Part-time

Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more

 • Promoted

Program Admin Officer 3 (Designated)

Government of Nova Scotia, ns, canada, ns, Canada
Temporary

Program Admin Officer 3 (Designated).Department: African Nova Scotian Affairs.Closing Date: 17-Jan-26 (Applications are accepted until 11:59 PM Atlantic Time).Our goal is to be a diverse workforce ... Show more

 • Promoted

Fund Administration Engagement Manager

Standish Management UKHalifax, Halifax County, Canada
Full-time

Become the key point of contact for clients as the Engagement Manager in fund administration at Standish.Drive operational excellence while leading fund accounting and business development efforts.... Show more

 • Promoted

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen Projecteast hants, NS, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Strescon Business Development Associate Role

Strescon LimitedBedford, NS, CA
Full-time

Elevate Strescon Limited's growth initiatives as a Business Development Associate, focusing on client relationships and market strategy in Eastern Canada's precast concrete sector.In the role of Bu... Show more

 • Promoted

Academic tutoring Private Tutoring Jobs Beaver Bank

SuperprofBeaver Bank, Nova Scotia (NS), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Remote Wellness Outreach Partner – Commission-Based

Odysphere Wellness Systems IncDartmouth, NS, CA
Remote
Full-time

A wellness initiative is seeking commission-based Outreach Partners for a flexible remote position.This role entails introducing potential participants to immersive retreats aimed at high-pressure ... Show more

 • Promoted

Remote Mortgage Agent & Broker — Training + Commission

8Twelve Mortgage CorporationHalifax, Halifax County, Canada
Remote
Full-time

A leading mortgage firm in Canada is seeking an Experienced Offsite Mortgage Agent/Broker to join their team and support clients through the mortgage process.The role is focused on driving sales an... Show more

 • Promoted

Designated Program Admin Officer — Grants & Community

Government of Nova Scotia, ns, canada, ns, Canada
Full-time

A governmental authority in Nova Scotia is seeking a Program Admin Officer 3 (Designated).In this role, you will facilitate community engagement, promote governmental programs, and support the Afri... Show more

 • Promoted

Assurance & Advisory Manager — Remote Audit Leadership

Baker Tilly Canada CooperativeNS, CA
Remote
Full-time +1

A leading advisory firm in Dartmouth, NS is seeking an Assurance and Advisory Manager to lead audit engagements and mentor team members.The ideal candidate will have over 4 years of experience in a... Show more

 • Promoted

Associate Manager for Shelter Moving Experience

Shelter MoversHalifax, Halifax County, Canada
Full-time

Make a difference as an Associate Manager at Shelter Movers, focusing on safe and professional moving services for families escaping abuse.Support volunteers and streamline operations in this key r... Show more

 • Promoted

BDO Transformation Relationship Manager

BDO CanadaHalifax, Halifax County, Canada
Full-time

Enhance BDO’s Tax practice as a Transformation Relationship Manager focused on modernization and strategic partnerships.This role emphasizes innovation through technology and process improvement.As... Show more

 • Promoted

Remote Nurse Practitioner — Digital Health Startup

CloudcureNS, CA
Remote
Full-time

A fast-growing digital health startup is seeking a Nurse Practitioner in Nova Scotia to perform clinical assessments and offer patient guidance.You will collaborate with a care team, embracing pati... Show more

 • Promoted

Senior Associate Director, Operations Training, Private Equity Operations Solutions

MUFG Investor ServicesHalifax, Halifax County, Canada
Full-time

Senior Associate Director, Operations Training, Private Equity Operations Solutions.We are seeking a Senior Associate Director to lead training initiatives across our Private Markets operations tea... Show more

 • Promoted

Engagement Manager

Standish Management UKHalifax, Halifax County, Canada
Full-time

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy‑out, Venture Capital, Real Estate and Fund‑of‑ Funds.For n... Show more

 • Promoted

Remote Regional Financial Advisor - Atlantic Canada

CU Financial ManagementNS, CA
Remote
Full-time

A financial services company in Atlantic Canada is seeking a passionate Regional Financial Advisor to provide virtual financial guidance.As part of the CU Wealth Essentials team, you will support m... Show more

 • Promoted

Regional Financial Advisor (Virtual)

CU Financial ManagementNS, CA
Full-time

People-Oriented Leader & Strategic Operations Manager at CU Financial Management Ltd.Whether you’re just starting out, building your wealth, running a business, planning for retirement or want to l... Show more