Talent.com
Long View Systems
Remote Global Service Desk Analyst - Spanish Bilingual OvernightLong View Systems • Drummondville, Quebec
Remote Global Service Desk Analyst - Spanish Bilingual Overnight

Remote Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems • Drummondville, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

    • Submit fully documented customer issues into a ticket management system
    • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
    • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
    • Understand and assist with all internal and external escalations
    • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

    • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
    • The ability to speak Spanish fluently in a professional environment
    • Excellent Spanish bilingual and English written and verbal communication skills
    • Proven ability to troubleshoot and resolve technical and procedural issues
    • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
    • Capability to establish rapport among peers and colleagues
    • Proven ability to provide superior customer service both on and off of the phone
    • Ability and willingness to work an overnight shift

What makes you awesome:

    • ITIL Incident Management understanding
    • A+ Certification

Why work at Long View:

    • Great people and culture
    • Recognition programs
$40,000 - $52,000 a yearGreat people and culture RSP Plan Comprehensive benefits package from day oneWant to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Create a job alert for this search

Remote Global Service Desk Analyst - Spanish Bilingual Overnight • Drummondville, Quebec

Similar jobs

Bilingual Customer Service Representative - 12 Month Contract - C$46,000 - C$55,000 A Year - Remote

Empire lifeBécancour, Canada
Remote
Full-time +3

Bilingual Customer Service Representative - 12 month contractLocation: Remote - Anywhere in CanadaEmpire life is looking to hire a Bilingual Customer Service Representative to join our Retail Opera... Show more

 • Promoted • New!

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBecancour, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Management Consultant

Micro1Becancour, Quebec, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Join Our Team as a Bilingual Health Physicist: Safety Leader

Canadian Nuclear LaboratoriesGentilly, QC, CA
Full-time

Shape the future of radiation safety as a bilingual Operational Health Physicist.Lead programs that protect people and the environment through effective compliance and safety strategies.As a key pl... Show more

 • Promoted

German Private Tutoring Jobs Becancour

SuperprofBecancour, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Agent(e) bilingue en assurance de dommages- FR

RBC InsuranceDrummondville, Centre du Québec, Canada
Full-time

Ce poste au Centre de conseils en assurances RBC vous offre le meilleur des deux mondes – à la fois la souplesse dont vous avez besoin dans votre vie privée et la satisfaction que vous attendez de ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaWickham, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

ESL Private Tutoring Jobs Becancour

SuperprofBecancour, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausBecancour, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Aanalyste Financier Senior (Senior Financial Analyst - Bilingual French/English)

PGW New BrandingSainte-Perpétue, QC, CA
Full-time

Titre du poste : Analyste financier Senior (bilingue français/anglais).Nous recherchons un analyste financier senior hautement qualifié et bilingue pour rejoindre l'équipe financière de PGW, souten... Show more

 • Promoted

Datacenter Manager (Gestionnaire de centre de données)

Cologix, Inc.Drummondville, Centre-du-Québec, CA
Full-time

Au sujet du poste à pourvoir :.Cologix recherche une personne hautement motivée qui va diriger et planifier les opérations 24X365 de colocation et d’interconnexion à son centre de données à Drummon... Show more

 • Promoted

Bilingual Operational Health Physicist

Canadian Nuclear LaboratoriesGentilly, QC, CA
Full-time

Are you looking for a role that will challenge you? Can you see yourself leading radiation protection programs that safeguard people, projects, and the environment? Does the idea of providing exper... Show more

 • Promoted

On-Site Bilingual Customer Service Agent

Transport Bourret Inc.Drummondville, Centre-du-Québec, CA
Full-time

Join our dedicated team as an On-Site Bilingual Customer Service Agent, focusing on client support in an urban transportation context.You will handle inquiries and perform various office duties wit... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausBecancour, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Data Center Technician - Canada - Drummondville - On-site

Reboot MonkeyDrummondville, Centre-du-Québec, CA
Permanent

This is a full‑time, on‑site position where you'll support critical infrastructure at world‑class data center facilities.Health, dental, and vision insurance.Professional development allowance.Stan... Show more

 • Promoted

Spanish Private Tutoring Jobs Becancour

SuperprofBecancour, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Data Center Technician — On‑Site, Certifications & Growth

Reboot MonkeyDrummondville, Centre-du-Québec, CA
Full-time

A leading data services provider in Drummondville is seeking a skilled Data Center Technician to support critical infrastructure at world-class data center facilities.This full-time role involves i... Show more

 • Promoted

Bilingual Sales & Service Coordinator OnSite Drummondville

TEEMA Solutions GroupDrummondville, Centre du Québec, Canada
Full-time

Une entreprise dynamique à Drummondville (QC) recherche un(e) Coordonnateur(trice) des ventes et du service pour maintenir le pipeline de ventes et assurer la satisfaction des clients.Le candidat i... Show more

 • Promoted

IELTS Private Tutoring Jobs Becancour

SuperprofBecancour, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBecancour, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more