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Service Desk Technician 28225emergiTEL • Winnipeg, Manitoba, Canada
Service Desk Technician 28225

Service Desk Technician 28225

emergiTEL • Winnipeg, Manitoba, Canada
30+ days ago
Job type
  • Full-time
Job description
Service Desk Analyst

Location: 150 Commerce Drive
Work Arrangement: Full-Time On-Site
Contract: 12 Months (High Possibility of Extension)
Compensation: $28.20/hour
Schedule: Monday to Friday flexible shifts between 7:00 AM and 7:00 PM CST

Position Summary

Our client is searching for an Enterprise Service Desk Analyst to join their IT team. This individual will provide first-line technical support troubleshoot infrastructure and end-user issues and help maintain a stable and secure IT environment. The successful candidate will be comfortable supporting users both remotely and on-site and will thrive in a fast-paced environment.

Key Responsibilities

  • Provide first-line technical support and incident resolution.
  • Troubleshoot workstations networks Active Directory DNS DHCP file servers and Microsoft environments.
  • Support and administer Office 365 Azure Intune Exchange and Defender.
  • Configure hardware software and workstations for new users.
  • Assist with IT projects system upgrades deployments and device imaging.
  • Support security reviews backup audits and infrastructure maintenance.
  • Document issues and contribute to knowledge base articles.
  • Communicate incident updates and service interruptions to users.
  • Participate in on-call rotations and provide on-site support as required.

Qualifications

  • Post-secondary education in Information Technology or equivalent experience.
  • Minimum 1year of experience in a technical support or service desk role.
  • Strong knowledge of Microsoft 365 Azure Active Directory networking and Windows environments.
  • Excellent troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Valid drivers license and ability to travel to client sites as required.
  • English fluency is required.

French-speaking candidates are preferred. Bilingualism is not required but the ability to communicate in both English and French is considered a strong asset.


Required Experience:

IC


Employment Type : Hourly
Experience: years
Vacancy: 1
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Service Desk Technician 28225 • Winnipeg, Manitoba, Canada

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