IT Support Analyst

IT Support Analyst

Join to apply for the IT Support Analyst role at Lincoln Waste Solutions

Application Deadline : 12 January 2026

Department : Technology

Employment Type : Permanent - Full Time

Location : Windsor

Reporting To : IT Operations & Service Delivery Lead

Description

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste‑free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full‑service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back‑office support. With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste‑free future.

About The Role

As an IT Support Analyst, you will be a key member of a worldwide Service Delivery team with ultimate responsibility for delivering end‑user requests, resolving incidents, maintaining systems, and delivering projects across our Windsor Connecticut office and its satellite locations. Working within an ITIL aligned ITSM you will support internal customers and colleagues through tickets, phone calls, remote sessions, and in person. Periodically you may be required to attend secondary sites to deliver onsite support. Additionally, you will be responsible for IT project delivery in these locations, including supporting acquisition onboarding activity, both to business systems and across the Reconomy Our Resource tenancy.

Service Delivery

• Resolve incidents and requests within SLA, collaborating with third parties, colleagues, and IT Helpdesk Analysts to ensure effective triage and complete, accurate ticket information.
• Add commentary and record working time on tickets (incidents and requests) with a view to keep both customers (end‑users) and colleagues informed.
• Participate in resolver groups, developing your own knowledge and experience.

Project Delivery

Technology SME

Infrastructure

Qualifications

Preferred Experience

Benefits

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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