Host

Location: CHANEL Oakridge Park Boutique (in Vancouver)

Reports to: Boutique Manager

Contract: Full-time and Temporary (October 1 to December 31, 2026)

Your role @ Chanel:

We are looking for a Host who is passionate about providing the highest standards of service to facilitate and support the client experience in our Vancouver Holt Renfrew boutique. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed during this holiday season.

What impact you can create at Chanel:

• Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols
• Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique
• Maintain flow of traffic to ensure adequate service levels
• Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients
• Help at Cash and Wrap with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors and Management on a timely manner
• Support boutique success by assisting with any other tasks as directed by boutique management.

What you will bring to the role:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent interpersonal and communication skills
• Foreign language skills are preferred but not required
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible schedule. Including availability to work evenings, weekends, and holidays.

You are energized by:

• Genuinely welcoming and guiding clients
• Turning difficult situations into positive memories
• Providing the highest standards of service and being service minded
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

What you would gain from this experience:

• Exposure to the multiple boutique business functions and categories
• The opportunity to work with a fun, creative and dynamic brand in the phase of new boutique opening
• Being a part of a collaborative and engaged team during the key holiday sales moment
• Competitive salary: $56,500CAD annually