Application Support Specialist, Information and Communications Technology

Application Support Specialist, Information and Communications Technology

Unit Overview: Information and Communications Technology provides technology services and solutions that support the University of Saskatchewan’s academic and administrative operations. Within Enterprise Solutions, this position supports curriculum, learning management, assessment, and related technology systems across a complex application environment.

Primary Purpose: The Application Support Specialist provides operational and technical support for curriculum, learning management, assessment, and related technology systems within the assigned portfolio. The position supports the implementation, configuration, maintenance, and continuous improvement of new and legacy applications.

Nature of Work: The application support specialist provides operational and technical support for curriculum, learning management, assessment, and related technology systems within the assigned portfolio. This position assists with the implementation, configuration, maintenance, and ongoing support of both new and legacy applications operating across a complex technology environment that includes vendor-provided, custom, locally hosted, and Software as a Service (SaaS) solutions. This role contributes to system deployments, testing activities, data migration efforts, and technology transition initiatives. The specialist collaborates with internal and external stakeholders to support system operations, resolve issues, and facilitate the adoption of technology solutions. This position also supports mission-critical infrastructure, develops and maintains technical documentation, delivers training, and participates in continuous system improvement activities.

Duties and Responsibilities:

• Assists with plans, tests, deployments, and support of new and legacy technology solutions in collaboration with department teams, vendors, project teams, and other stakeholders.
• Analyzes system configurations and changes, applications, and products to verify compliance with institutional regulations, security standards, and policies.
• Participates in data migration activities and maintains data quality and accuracy during system implementations and transitions.
• Supports product changes, version upgrades, configuration and system enhancements to minimize risks and user disruption.
• Troubleshoots application and system issues and escalates complex defects or problems to senior team members.
• Maintains, extends, and modernizes technical documentation, including application configurations, procedures, user guides, troubleshooting manuals, and resource library content.
• Supports communication activities with internal and external stakeholders regarding system changes and operational matters.
• Delivers training sessions and instructional support for individuals and groups.
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
• Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion of others, and responds to different perspectives from a place of curiosity, respect, and non-judgement.
• Undertakes related duties, as assigned, consistent with the nature of the position.

Qualifications:

• A bachelor’s degree in computer science, information technology, or a related field.
• Minimum of two years of related experience.
• Excellent interpersonal and communication skills.
• Ability to prioritize and balance multiple diverse tasks.
• High attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Ability to work effectively both independently and collaboratively in a team.
• Knowledge of Structured Query Language (SQL), including the ability to execute queries for data retrieval and manipulation, is an asset.
• Familiarity with university business processes and enterprise scale software implementations is an asset. Proficient computer skills, including Microsoft Office applications.