Service Technician

Drake International is currently sourcing candidates for our busy client in Halifax, Nova Scotia As a Service Technician, you will report to the Service Manager and be responsible for delivering profitable revenue for Ultimate Home Comfort.

Field WorkFollow the standard Operating Procedures with respect to installation and service of Ultimate Home Comfort products, including (but not limited to)1.

Call customers on route to job sites2. Treat customers with courtesy3. Leave customer homes cleaner than when we first arrived4.

Diagnose technical issues with stoves, fireplaces or BBQ’s5. Maintain proper safety equipment (work safe)6. Keep service vehicle (or trucks) neat, organized & properly stocked7.

Collect customer balances upon service completion8. Follow the company’s uniform guidelines9. Properly complete all paperwork, including pictures, notes, as well as make, model & serial numbers10.

Drive safely and abide by vehicle road laws and regulationsIn-House Work

Ensure principal service vehicle is safe for use and that all maintenance is

being taken care of (tire rotation & seasonal changes, oil changes, issues / problems )

• Answer telephone and ensure prompt and courteous customer service when no sales person is present
• Treat co-workers with respect
• Work closely with sales team in sharing installation and inspection information
• Knowledge, Skills & AbilitiesThe ideal candidate must have proficient knowledge in the following areas : Customer service;
• tools; roofing / remodeling.The ideal candidate should have the following skills and abilities : Excellent customer service and interpersonal skills;
• Team player; Analytical and problem solving; Decision-making; Effective verbal, written, communication and listening.The ideal candidate will have the following personal attributes : Honest & trustworthy;

Respectful of others; flexibility; demonstrate sound work ethics; attitude of continuous improvement; positive outlook; self-motivated and hard working.

Hours of WorkAs a Ultimate Home Comfort Service Technician, regular working hours will vary depending on the season and number / type of service calls booked.

This position includes Saturdays and possibly some Sundays in the future.Post secondary education in energy systems engineering from an accredited college or university.

A minimum two years building / installation experience required; six months alternative energy system installation and service experience considered an asset.

Engineering or electrical training or experience would be considered and asset. .KNOWLEDGE, SKILLS AND ABILITIESIncumbent must have a general knowledge of construction techniques and be able to effectively utilize hand tools displaying a high level of manual dexterity and eye / hand coordination.

Tools include power drills, chop and circular saws, basic hand tools, multimetres, small power tools, masonry equipment, pump jacks and fork lifts.

Experience with supervising and managing others to meet project deadlines. The incumbent must be able to work independently and have the ability to lead and mentor team members to achieve results.

Must have excellent problem solving and troubleshooting skills. Ability to communicate effectively and with tact, verbally and in writing, with customers, other employees, and with all external suppliers.

Must have good time management skills, ability to cope with change and to work in a fast-paced environment. A commitment to task is essential to work irregular and sometimes long hours to meet deadlines.

The Service Technician must wear appropriate personal protective equipment and strictly adhere to Health & Safety guidelines.

WORKING CONDITIONSPhysical conditions : Physically demanding requiring strength and endurance; use of ladders. Work outdoors in a variety of weather conditions.

Heavy physical lifting may be required as an integral part of the position, but must be performed according to safe lifting practices.

Psychological conditions : Direct contact with customers who may exhibit concern, irregular hours and fast-paced, high pressure environment during peak season;

daily travel to job site.DISCLAIMERBecause of the changing nature of work and work to be done, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.

The incumbent may be asked to perform other duties as required.

Apply now we look forward to meeting you!

Since 1951, Drake International continues to be a global leader in flexible and permanent staffing : we help people find the right role at any stage of their career in Canada, and around the world.

We work directly with employers to bring you the best opportunities, at no cost to you.

Sign up for job alerts at

drakeintl.com and make your next move with Drake.

INDHalifaxFlex