Communications Operator

Staff - Union

Job Category CUPE 116 Job ProfileCUPE 116 Salaried - Communications Operator Job Title Communications Operator Department Community Relations and Communications | Campus Security | Safety & Risk Services | VP Finance and Operations

Compensation Range $4,597.00 - $5,012.00 CAD Monthly Posting End Date January 29, 2026

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date : Ongoing

There are two (2) vacancies available.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

Positions in this classification are responsible for the efficient communication operations and the dispersion / allocation of work within Campus Security. Communications Operators receive process, prioritize, coordinate, allocate and dispatch security calls and inquiries. Incumbents also monitor alarm systems and CCTV monitoring in support of campus security and other University Departments and emergency services. Communications Operators efficiently address inquiries from the campus community in a professional manner, helping to ensure the safety and security of UBC faculty, staff, students and visitors as well as University property. This position also provides customer service both in person and on the phone to the campus community.

Organizational Status

Reports directly to the Operations Manager.

Work Performed

• Operates and controls a 24 hour communications network which includes : security, parking, museum, Safewalk, Blue Phone, housing, elevators, after hours service calls and liaising with the police, fire and emergency health services.
• Contacts appropriate UBC authorities and administrators in the event of an emergency.
• Responds to requests for assistance and takes reports and complaints regarding conditions on campus.
• Receives, prioritizes, coordinates, allocates and dispatches security calls and inquiries. Interprets inquiries based on knowledge of Campus Security protocol, policies and procedures.
• Designates the appropriate staff members and number of resources to resolve issues. Constantly evaluates and monitors the course of action and adjusts the deployment resources accordingly.
• Tracks and follows up on incidents, closes files and maintains records of all completed work including a status schedule for phone inquiries.
• Generates logs and incident reports as necessary and performs analysis on different metrics of the reports.
• Monitors and operates security systems including CCTV, intrusions systems and Access Control Systems.
• Conducts regular systems integrity checks according to established protocols.
• Acts as a backup to the Service Centre after normal University hours. Receives trouble calls and triages according to processes and procedures.
• Relays information from computer databases to Patrol as needed and performs radio and location checks as a safety measure.
• Provides in-person customer service to the campus community.
• Receives all First Aid calls and dispatches attendants to scene.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error / Judgement

Makes safety and security related decisions using judgment in accordance with established policies and procedures. Inappropriate decisions may impact the service, safety and security of others.

Supervision Received

Works under general supervision and in accordance with established protocols and directives.

Supervision Given

None.

Minimum Qualifications

Preferred Qualifications

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