Senior CRM Consultant – Microsoft 365 CRM (Azure)

ARC Business Solutions Inc.

is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions.

Service delivery is focused in five main technology solution verticals : Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc.

is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure).

This role will be mostly remote but could require travel to Edmonton.

ROLE :   Senior CRM Consultant – Microsoft 365 CRM (Azure) The successful candidates must possess demonstrated experience in the following areas :   MANDATORY :   Technical Expertise Proven experience with Microsoft Dynamics 365 CRM in Azure environments.

Deep knowledge of Customer Service and Customer Insights & Journeys components.

Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.

Strong understanding of the Microsoft Dynamics cloud CRM data model.

Knowledge of Logic Apps as an integration tool is beneficial.

Has demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.

Preference to candidates with relevant Microsoft CRM certifications .

Functional Skills Ability to analyze business processes and design CRM solutions that align with goals.

Experience in configuring, customizing, and extending CRM functionalities.

Soft Skills Excellent communication and stakeholder management skills.

Strong leadership and mentoring capabilities.

Preferred Qualifications Microsoft certifications in Dynamics 365 and Power Platform.

Experience with Azure services related to CRM deployments.

Familiarity with data governance and security best practice in CRM environments.

RESPONSIBILITIES :   Solution Design & Advisory Serve as the subject matter expert for Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys modules.

Provide strategic and technical advice for CRM solution architecture, integrations, and best practices.

Collaborate with stakeholders to translate business requirements into scalable CRM solutions.

Power Platform Integration Design and implement Power Platform automation (Power Automate, Power Apps, Power Pages) integrated with CRM.

Develop workflows, business process flows, and custom connectors to enhance CRM functionality.

Ensure seamless integration between CRM and other enterprise systems.

Technical Leadership & Mentorship Act as a trusted advisor to internal teams, guiding them through complex CRM challenges.

Conduct workshops, training sessions, and knowledge-sharing activities to upskill team members.

Promote adoption of CRM capabilities and Power Platform tools across the organization.

Continuous Improvement Stay current with Microsoft CRM and Power Platform updates, Azure capabilities, and industry trends.

Recommend enhancements to improve customer engagement, data insights, and operational efficiency.

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.

We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted.  We will be conducting interviews immediately.  TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK : CRM in the subject line to hr@arcbus.com .  For more information on ARC, please visit our website at www.arcbus.com .

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