Mining Technology Product SpecialistFinning • Calgary, AB, CA
Mining Technology Product Specialist
Finning • Calgary, AB, CA
1 day ago
Job type
- Full-time
- Permanent
Job descriptionCustomer Relations — 30% Partner with site operational, mine planning, and maintenance teams to support smooth adoption and effective use of CAT technologies. Provide ongoing guidance to help customers maximize value from advanced technology solutions. Collaborate with customers during updates, upgrades, and optimization initiatives. Technical Support — 30% Optimize CAT technologies at mining sites through direct technical engagement. Perform system administration for Fleet, Terrain, Site Awareness, and DSS technologies. Support calibration, commissioning, and integration of new / existing equipment. Manage onboard and system configurations to ensure reliable operations. Troubleshooting — 20% Diagnose and resolve software, configuration, hardware, and networking issues Conduct root cause analysis and support maintenance teams in corrective actions. Identify system failures, serviceability issues, and product performance gaps. Training / Mentoring — 10% Deliver technical documentation and mentoring to customer and Finning site teams. Provide mentorship and cross-functional knowledge sharing to build technical capability. Reporting / Data Analysis — 10% Query system databases to generate operational insights. Produce / maintain detailed reports on system performance, utilization, and failure trends. Recommend process improvements based on data-driven analysis and documentation review. Key Responsibilities Customer Technical Support, Continuous Improvement, and Optimization : Work closely with customers and internal technical teams to optimize CAT technologies at mining sites. Provide expert guidance to ensure customers maximize the value of advanced technologies. Software Updates and Hardware Upgrades : Assist in implementing software updates and hardware upgrades at customer operations, ensuring systems remain current and reliable. Calibration and Commissioning : Support calibration and commissioning of new and existing equipment for optimal performance. Advanced Troubleshooting and Issue Resolution : Diagnose and resolve complex technical issues across hardware, software, and network components. Collaborate with and assist maintenance technicians in identifying problems, applying root cause analysis, and implementing corrective actions to minimize downtime and reduce costs. Fleet Management System Administration : Manage configuration, integration, and optimization of Fleet, Terrain, Site Awareness, and DSS systems. Ensure seamless interoperability with mine planning and operational workflows. Database Familiarity and Reporting : Maintain and query system databases to extract operational insights. Develop and deliver detailed reports on system performance, equipment utilization, and failure trends for stakeholders. Documentation and Process Improvement : Create and review technical documentation, SOPs, and troubleshooting guides. Recommend process improvements based on data-driven insights. Collaboration with Customer Teams : Partner with operational, mine planning, and maintenance teams to ensure smooth technology adoption and usage. Failure Trend Analysis : Investigate product failure trends, analyze serviceability issues, and provide actionable recommendations for continuous improvement. Mentoring and Training : Deliver technical training and cross-functional knowledge sharing to enhance team capabilities. Technical Expertise : Minimum 3+ years in a technical support or operations role with strong troubleshooting skills. Experience with mining technology systems preferred. Education : Post-secondary education in Mining Engineering, Mechanical Engineering, Civil Engineering, Computer Science, or related fields. Fleet Management Systems : Hands-on experience with major fleet management platforms (e.g., CAT MineStar, Wenco, Modular) including configuration, monitoring, and optimization. Database Knowledge : Proficiency in SQL or similar database tools for querying, reporting, and data analysis. Reporting Skills : Ability to create detailed operational and performance reports using tools like Power BI, Tableau, or Excel. Additional Skills Networking and GPS / GNSS Systems : Familiarity with networking protocols and positioning systems. Field Experience : At least 2 years of field-based technical support or commissioning experience. Mining and Construction Background : Prior exposure to mining operations or heavy civil construction is an asset. Analytical Mindset : Strong problem-solving skills with the ability to interpret data and provide actionable insights.
Overview
Location : Near Prince George | 14x14 Days | Camp and Travel provided from Prince George | Full-Time, Permanent
Company : Finning | Number of Openings : 1 | Worker Type : Permanent
Position Overview : Join our team as a Mining Technology Product Specialist and help revolutionize mining operations with cutting-edge CAT technologies. In this role, you will partner with mine planning and operational teams to optimize fleet management systems, improve performance, and drive efficiency. You will tackle complex technical challenges, from system integration and calibration to advanced troubleshooting and data analysis. Your expertise will empower customers to maximize technology value while reducing downtime and improving productivity. If you are a problem-solver with mining experience and a passion for innovation, this is your opportunity to make a real impact.
What’s in It for You
- Earning potential of $125,000 to $135,000+ including salary plus annual bonus
- Comprehensive benefits starting day one
- Pension & share purchase plans
- RRSP & TFSA options
Job Description
Major Job Functions
Qualifications
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
#J-18808-Ljbffr
Create a job alert for this search
Mining Technology Product Specialist • Calgary, AB, CA
Similar jobs
A consulting firm is seeking a Proposal Specialist in Calgary, Alberta.The role involves preparing proposals and ensuring quality assurance for client submissions.
Candidates must have a post-second...Show more
At Stantec, we help deliver the critical minerals needed to power our world, from the cars we drive to the infrastructure powering our communities.
And we don’t just design the largest, deepest, and...Show more
With over 80 years of experience, MAPEI is now one of the leading global manufacturers of chemical products for the building industry.
We offer high-quality, durable products that care for both the ...Show more
Technical Business Development Manager – Mining Sector (North America) page is loaded## Technical Business Development Manager – Mining Sector (North America)remote type : Hybridlocations : Houst...Show more
Come join SPAR Canada as a Retail Merchandiser, independent contractor! We offer a flexible schedule based on your availability! As a Retail Merchandiser with SPAR Canada, you’ll be responsible for...Show more
Hire Resolve is assisting mining organizations in hiring experienced mining professionals across Canada.This is a multi-role opportunity spanning several functions within the sector, including mine...Show more
Who we areWe’re a SaaS company backed by one of North America’s most successful seed-stage investors, and we are keying up for a year of explosive growth.
If you are looking for a hockey stick growt...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Agilus is recruiting for a Project Expeditor in the Oil and Gas industry in Calgary, Alberta.Join a leading energy project team as a Project Expeditor...Show more
A leading professional services firm in Calgary is seeking an experienced professional for a role in Technical Mining Advisory.
The ideal candidate should have at least 4-6 years of experience in te...Show more
A leading business solutions company is seeking a dedicated Technology Sales Representative in Calgary, Alberta.This role involves direct interaction with clients to address their needs and provide...Show more
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams.Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impac...Show more
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditi...Show more
Does your definition of success mean empowering others?.Then you should consider joining Jobber! We’re looking for a.Jobber exists to help people in small businesses be successful.We work with smal...Show more
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show more
Join SolarSteam to help shape the future of energy! We’re a Frontier Tech energy company on a mission to decarbonize industrial heat and data centres cooling with scalable, affordable, an...Show more
Production Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications.
Creative work is performed wi...Show more
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show more
Strategic Mining Proposals Specialist
SLR Consulting • Calgary
Full-time
Last updated: 8 days ago • Promoted
Mine Closure Specialist
Stantec Consulting International Ltd. • Calgary
Full-time
Last updated: 14 days ago • Promoted
Administrative Specialist
MAPEI Inc. • Rocky View County, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Technical Business Development Manager – Mining Sector (North America)
Viridiengroup • Calgary
Full-time
Last updated: 14 days ago • Promoted
Retail Merchandiser (Flexible Schedule)
Spar Group • ROCKY VIEW, AB, Canada
Full-time
Last updated: 20 hours ago • Promoted • New!
Mid-Senior Mining Professionals
Hire Resolve.com • Calgary, AB, CA
Full-time
Quick Apply
Last updated: 30+ days ago
Product Manager
ICwhatUC - AR Video for Enterprise • Calgary
Full-time
Last updated: 14 days ago • Promoted
Physics Private Tutoring Jobs Okotoks
Superprof • Okotoks, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Project Expeditor
Agilus Work Solutions • airdrie, AB, ca
Temporary
Last updated: 15 days ago • Promoted
Senior Mining Tech Advisor (Hybrid) - Impactful Analysis
Deloitte Canada • Calgary
Full-time
Last updated: 12 days ago • Promoted
Technology Solutions Sales Pro
Konica Minolta Business Solutions Canada • Calgary
Full-time
Last updated: 9 days ago • Promoted
Technology Product Specialist
MNP • Calgary
Full-time
Last updated: 14 days ago • Promoted
HET Field Technician
Wajax Limited • Rocky View County, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Product Support Specialist
Octopusapp Inc. • Calgary
Full-time
Last updated: 28 days ago • Promoted
MHE Operator
RONA • Rocky View County, AB, Canada
Full-time
Last updated: 4 days ago • Promoted
Process Engineer
SolarSteam Inc. • airdrie, AB, ca
Full-time
Last updated: 11 days ago • Promoted
Production Specialist
FASTSIGNS #513001 • Calgary
Full-time
Last updated: 14 days ago • Promoted
Merchandising associate
RONA+ • Rocky View, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted