Mortgage Solutions Specialist - Bilingual

An exciting opportunity has become available for a Mortgage Solutions Specialist to join a leading financial institution.

This role provides a dynamic and rewarding environment where the successful candidate will be responsible for responding to inbound and outbound mortgage inquiries, providing tailored mortgage solutions, and building strong relationships with clients.

The specialist will help drive sales targets while ensuring a high standard of service and client satisfaction.

Accepting applications from Manitoba, Nova Scotia, New Brunswick and Saskatchewan.

Advantages

• Competitive Salary & Incentive Pay : A competitive base salary, along with performance-based incentives.
• Comprehensive Benefits : Includes banking benefits, a benefits program*, a defined benefit pension plan*, and an employee share purchase plan.
• Career Development : Access to growth opportunities, with initiatives like Purpose Day a paid day off dedicated to personal and professional development.
• Work-Life Balance : Flexible work options with the ability to work remotely, helping to support a healthy work-life balance.

Responsibilities

Client Service Excellence : Respond to mortgage inquiries from clients, offering guidance on mortgage products, refinancing options, renewals, and other related transactions.

Ensure all required documentation is collected and processed in a timely manner.

Sales Achievement : Manage and follow up on inbound and outbound leads, focusing on helping clients secure the right mortgage solution.

The role involves handling a variety of transactions, including mortgage purchases, refinances, early renewals, and title transfers, with the goal of meeting or exceeding sales targets.

• Mortgage Expertise : Stay up-to-date on market trends, new products, and industry regulations to effectively advise clients on mortgage options and ensure they understand all terms and conditions.
• Relationship Building : Collaborate with underwriters and other internal teams to ensure seamless mortgage approvals and funding.

Build lasting relationships by providing personalized, knowledgeable service.

Shift Flexibility : As this position supports a contact center with hours ranging from Monday to Friday (8 AM - 9 PM) and Saturdays (9 AM - 5 PM), the role requires flexibility with shift scheduling.

Qualifications

• Bilingual : Fluency in both French and English is essential for this position, as it supports operations across Canada.
• Mortgage Experience : Previous experience in residential mortgages is required, with a solid understanding of mortgage products, market trends, and pricing.

Mortgage underwriting experience is an asset.

• Client-Focused : A passion for delivering exceptional service and a commitment to finding the best solutions for each individual situation.
• Tech-Savvy : The ideal candidate will be comfortable with technology, embracing new tools and digital systems to enhance service delivery and achieve sales goals.
• Self-Motivated and Independent : Ability to work independently in a remote environment, maintaining a quiet, private workspace with reliable internet access.

Summary

Please apply to this exciting opportunity by choosing one of the following options :

1) Apply directly to this posting

2) Directly on www.randstad.ca

3) Send your resume to [email protected] and add subject : Mortgage Solutions Specialist - Bilingual

We thank all those for applying.

Human forward

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.