Account Manager I - ABF Freight Canada

Position Description

General description of duties:

The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Your contribution may include:

• Develop sales strategies and a comprehensive understanding of customers’ business models.
• Identify customer challenges; develop and implement solutions to create opportunities.
• Make sales calls and presentations to customers of all sizes.
• Manage business relationships and entertain customers.
• Monitor the Company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
• Conduct calls and face-to-face meetings with customers.
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Obtain and develop new accounts utilizing Company techniques and methods.
• Maintain and grow expertise of ArcBest service offerings.
• Collaborate with customers, front-line management, and various ArcBest departments.
• Negotiate service requirements and prices; establish service packages.
• Create service solutions for customers’ unique business problems, and initiate pricing.
• Assist in collection process and cargo claim prevention, as needed.
• Maintain accurate territory account information in ArcBest database.
• Complete monthly sales audit reports and expense reports, as company guidelines require.
• Complete itinerary and call report as required by Company guidelines and IRS regulations.
• Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
• Exhibit excellent customer service.
• Maintain a positive, customer-focused attitude in a highly intense environment.
• Interact with all employees and customers in a professional and courteous manner.
• Work in a team setting to accomplish goals.
• Other duties and projects, as assigned.

As the next Account Manager - ABF Freight Canada , you will be a member of the Sales team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload and customer events.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education

• Bachelor's Degree, preferred or relevant experience will be considered.

Experience

• Transportation industry and related sales experience, preferred.

Computer Skills

• Proficient in Microsoft Office Suite.

Additional Requirements

• Knowledge of business solutions, competitors, and decision makers, preferred.
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred.

Benefits:

• Competitive Wages
• Excellent health, dental, and vision benefits
• Opportunity to participate in a company sponsored 401K
• Vacation eligibility during the first year!