Senior Operations AnalystEraTree • Calgary, AB, CA

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Senior Operations Analyst

EraTree • Calgary, AB, CA

10 days ago

Job type

Full-time

Job description

Direct message the job poster from EraTree

Founder & CEO @ EraTree | Crypto OTC | Stablecoin | Building in Canada & US

About EraTree

EraTree is a non-custodial cryptocurrency OTC desk offering seamless conversion of large-scale transactions between crypto and fiat currencies. We serve institutions and high-net-worth individuals who demand deep liquidity, efficient settlement, and trusted execution. With a secure infrastructure and a client-first approach, EraTree bridges the gap between traditional finance and digital assets through transparency, reliability, and speed.

Role Overview

The Senior Operations Analyst plays a critical role in supporting EraTree’s day-to-day transaction execution, client onboarding, and operational controls. This role focuses on ensuring accurate payment processing, timely settlements, clean reconciliations, and smooth onboarding workflows across fiat and crypto rails.

Working closely with Operations, Compliance, Trading, and Finance, the Operations Analyst helps maintain institutional-grade operational standards while supporting EraTree’s growth across Canada and select international markets.

Key Responsibilities

Payments & Transaction Operations

Support daily OTC payment and settlement operations across fiat and crypto rails
Track transactions from trade execution through settlement and confirmation
Monitor payment statuses and assist in resolving failed, delayed, or unmatched transactions
Coordinate with internal teams, banks, and payment partners to ensure timely settlement

Reconciliation & Operational Controls

Perform daily and periodic trade, payment, and balance reconciliations

Identify discrepancies, investigate root causes, and document resolutions

Maintain reconciliation logs, exception tracking, and audit-ready records

Support internal controls related to approvals, segregation of duties, and recordkeeping

Client & Partner Onboarding Support

Support client onboarding operations , including checklist tracking and documentation completeness

Coordinate onboarding workflows across Operations, Compliance, and Sales

Assist with banking, liquidity provider, and service partner onboarding from an operational readiness perspective

Validate settlement instructions, supported payment rails, cut-off times, and operational requirements

Support go-live readiness checks and early-stage transaction monitoring for new clients

Compliance & Risk Support

Work closely with Compliance to ensure onboarding and transaction flows align with AML / KYC requirements

Support transaction monitoring reviews and operational data requests

Assist in preparing operational data for audits, banking reviews, and regulatory inquiries

Escalate unusual activity, operational risks, or process gaps in a timely manner

Reporting & Process Improvement

Prepare daily, weekly, and monthly operations and payments reports

Track operational KPIs such as settlement timelines, exception rates, and onboarding turnaround times

Assist in documenting and improving SOPs, workflows, and operational controls

Identify opportunities for process improvement or automation

Qualifications

Bachelor’s degree in Finance, Business, Economics, or a related field

2-5 years of experience in operations, payments, fintech, banking, or financial services

Strong understanding of payment flows, settlements, and reconciliation processes

High attention to detail with strong analytical and problem-solving skills

Ability to manage multiple workflows and deadlines in a fast-paced environment

Excellent written and verbal communication skills

Preferred

Exposure to crypto, stablecoins, or digital asset operations

Experience supporting client onboarding or compliance-driven workflows

Familiarity with internal controls, audits, or regulatory environments

Experience with tools such as Salesforce, payment dashboards, reconciliation tools, or KYC / AML platforms

Why Join EraTree

Join a trusted OTC platform operating with institutional-grade standards

Gain hands-on exposure to crypto–fiat payments, settlements, and onboarding

Opportunity to grow into senior operations, payments, or risk roles

Collaborative, high-ownership environment with direct impact on business execution

Competitive compensation and growth opportunities

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Calgary, Alberta, Canada CA$140,000.00-CA$180,000.00 2 days ago

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Senior Analyst • Calgary, AB, CA

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