Customer Service Representative

Description

Position at FloForm Countertops Required immediately, our Edmonton Branch is seeking a Customer Service Representative to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.

Qualifications:

• High School Diploma with other relatable education
• Post Secondary Education considered an asset
• 2 years estimating blueprints, and completing measurements and take offs
• 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal communication skills
• Proficient mathematical skills with strong understanding of measurements and fractions
• Ability to solve problems as they arise

Duties and Responsibilities:

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Establishes proactive communication with customers to ensure understanding of product ordered
• Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
• Maintains and develops relationships with contractors, clients and sub-contractors
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures that orders are put into production on time to meet pickup and delivery schedules
• May handle warranty and service issues as they arise
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”