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Software Support TechnicianExperis • Halifax, Halifax County, CA
Software Support Technician

Software Support Technician

Experis • Halifax, Halifax County, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

We’re looking for a tech-savvy support professional to join a collaborative team providing first-line support for hardware and software products. You’ll help troubleshoot issues, guide users, and ensure a smooth experience for customers and internal teams.

What You’ll Do

  • Respond to support tickets, emails, and phone calls.
  • Troubleshoot technical issues and escalate when needed.
  • Perform device maintenance and investigate failures.
  • Accurately document support cases.
  • Build strong customer relationships with a professional approach.
  • Manage multiple cases and prioritize effectively.
  • Participate in occasional on-call rotations (approx. 2 weekends/year).
  • Follow company policies and work schedules.
  • Supportive and collaborative team culture.
  • Extensive onboarding and product training provided.
  • Start with email support, then transition to phone support.
  • Ongoing help available via internal chat and live Zoom support.
  • Focus on learning, teamwork, and problem-solving.

What You’ll Bring

  • 2+ years in technical customer support.
  • Experience with hardware/software troubleshooting.
  • Strong documentation and case management skills.
  • Proficiency in Microsoft Office.
  • Excellent communication and attention to detail.

Nice to Have

  • Bilingual in English and French.

Additional Info

  • All equipment provided.
  • Full product certification required before live support begins.

Seniority level

  • Associate

Employment type

  • Contract

Job function

  • Analyst
  • Industries — IT Services and IT Consulting

Base pay range: CA$25.00/hr - CA$25.50/hr

Halifax, Nova Scotia, Canada

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Software Support Technician • Halifax, Halifax County, CA

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