Talent.com
D&H Distributing
Sales Support Specialist - CanadaD&H Distributing • Mississauga, ON, CA
No longer accepting applications
Sales Support Specialist - Canada

Sales Support Specialist - Canada

D&H Distributing • Mississauga, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Sales Support Specialist

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.

D&H is growing! Join + year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

  • We are empowered by our employee Co-Owners who provide the industrys best service, and we promote a collaborative culture.
  • We offer an Employee Stock Ownership Plan, k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
  • As a D&H Co-Owner you receive numerous discounts on services.
  • We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&Hs vision and values

Responsibilities

CUSTOMER FACING

  • Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and after the sale requests.
  • Provide customers with product and service information.
  • Keep customer information and activities current by using our CRM tool.
  • Manage inbound customer calls, emails and IMs.
  • Resolve customer issues.
  • Welcome, educate and activate new accounts.
  • Project a professional company image through phone, email and instant message interaction.

SUPPORT

  • Support sales team, learn D&H sales process.
  • Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
  • Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
  • Sit in for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.

·Work cohesively and in the support of the Sales Rep and their accounts.

  • Order entry, product bids and quotes.
  • Assist in reactivating inactive accounts.
  • Adhere to all company policies, procedures and ethics including company attendance policy.

ADDITIONAL DUTIES

  • Process product returns [RMAs].
  • Interact with vendors as well as co-owners in other departments.
  • Attend training sessions as required.
  • Meet Service Level Agreements, customer service team goals and targets including call handling quotas.
  • Keep work area neat, clean and hazard free.
  • Must work in other areas, as needed for cross training and/or workload.
  • Other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, and/or ABILITIES

·Basic knowledge of computer hardware.

·Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.

·Professional verbal and written communication skills.

·Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

·Education

oAssociates degree or higher education preferred.

·Experience

o1 to 3 years of office or call center-based customer service experience.

EOE

Create a job alert for this search

Sales Support Specialist - Canada • Mississauga, ON, CA

Similar jobs

Sales Engineer Canada

ArtecheMississauga, Peel Region, CA
Full-time +1

We are a technology company at the forefront of the electricity sector, a pioneer in innovation within the framework of a culture based on closeness, trust, constancy and commitment, our values par... Show more

 • Promoted

Remote Patient Support Specialist (Canada)

AVEEMississauga, Peel region, Canada
Remote
Full-time

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more

 • Promoted

Outbound Healthcare B2B Sales Specialist - Fast Growth

MediFlex Talent SolutionsMississauga, Peel Region, CA
Full-time

A growing healthcare staffing firm in Canada is looking for a Business Development Representative to engage with healthcare organizations through high-volume outbound B2B calls.This role is perfect... Show more

 • Promoted

Sales Consultant

Dilawri Group of CompaniesOakville, ON, CA
Full-time

Join Canada’s Largest Automotive Group.If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are su... Show more

 • Promoted

Pricing Specialist & Sales Support

Ashron Freight Services Inc.Mississauga, Peel Region, CA
Full-time

Pricing Specialist & Sales Support professional to join our team in Mississauga.This role supports the Sales Director and sales team by delivering accurate and competitive pricing while coordinatin... Show more

 • Promoted

Technical Sales Specialist

Invictus DirectBrampton, Peel region, Canada
Full-time

Office based in Hamilton, territory is in Brampton.Monday - Friday (Field-Based, in office half a day/week).Our client is a leading provider of industrial equipment and engineered systems, supporti... Show more

 • Promoted

Territory Sales Lead – Eastern Canada (Remote)

Walker LovellMississauga, Peel Region, CA
Remote
Full-time

A leading North American firm is seeking an Outside Sales Representative to manage and grow a territory across Eastern Canada.The position offers a strong base salary and substantial commission pac... Show more

 • Promoted

Senior Sales Specialist

Katana Cloud InventoryMississauga, Peel Region, CA
Full-time

Katana is a remote-first SaaS company building powerful inventory and manufacturing software for 1,500+ businesses that make and sell physical products around the world.We take a thoughtful, AI-fir... Show more

 • Promoted

Inside Sales Representative - Canada

Marcone SupplyVaughan, York Region, CA
Full-time

About mSupply TM & Marcone Appliance Parts.Supply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitche... Show more

 • Promoted

Sales Specialist

SecuriGlobe Assurance VoyageMississauga, Peel Region, CA
Full-time

Human Resources Professional - SHRM-SCP & CPHR.SecuriGlobe is looking for bilingual representatives licensed by the AMF in insurance of persons or in sickness and accident insurance, interested in ... Show more

 • Promoted

Sales Support Specialist - Canada

D&H Distributing Co.Mississauga, Peel Region, CA
Full-time

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resel... Show more

 • Promoted

Sales Support Specialist

Daniels HealthBrampton, Peel Region, CA
Full-time

Assist the business development team with day‑to‑day administrative tasks, such as contracts and data entry.Engage with existing customer base providing excellent customer service and identify reve... Show more

 • Promoted

Territory Sales Representative – Packaging Solutions & Distribution - Brampton, Canada

MissionHiresBrampton, Peel Region, CA
Full-time

This role is critical in driving.The Territory Sales Representative builds long-term relationships with manufacturers, distributors, and food packaging clients across the GTA and surrounding areas.... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkMississauga, Peel Region, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Technical Sales Support

Spicers CanadaVaughan
Full-time

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and mate... Show more

 • Promoted

Tier 2 Support Consultant for Esri Canada

Esri CanadaMississauga, Peel Region, CA
Full-time

Esri Canada is looking for a Tier 2 Support Consultant to provide excellent customer support for Assessment Analyst® GAMA.Help clients succeed by troubleshooting and resolving tech challenges effec... Show more

 • Promoted

Remote Canada Sales Pro: Lead Gen & Closings

TravelNetSoft by GOL-IT Consulting GmbHMississauga, Peel Region, CA
Remote
Full-time

A leading travel technology company is seeking a motivated Sales Representative for the Canadian market.The role involves generating leads, closing sales, and maintaining client relationships.The i... Show more

 • Promoted

Enterprise Software Sales Specialist

Max TechnologiesMississauga, Peel Region, CA
Full-time

A well-capitalized software startup is seeking a motivated sales representative in Calgary, Alberta.This role focuses on selling cybersecurity and enterprise software, requiring excellent communica... Show more

 • Promoted

Remote Territory Sales Lead — Paint Tools (Alberta)

SATA Canada Inc.Mississauga, Peel Region, CA
Remote
Full-time

A global tools manufacturer is seeking a Business Development Specialist based in Alberta, Canada.This full-time position requires extensive travel and aims to enhance customer satisfaction and gro... Show more

 • Promoted

Sales Specialist, Consumer Audio Canada

HARMAN InternationalOakville, ON, CA
Full-time

Introduction: A Career at HARMAN Lifestyle.We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow.As a member of HARMAN Lifestyl... Show more