Manager, Claims

Head Office - Calgary

1201 Glenmore Trl SW

Calgary, AB T2V4Y8, CAN

Avenue Living Asset Management is dedicated to sourcing, analysing, and strategising long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $9 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self‑storage, commercial, as well as agricultural land.

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands‑on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

Reporting to the Senior Vice President, Insurance and Risk, our Claims Operations Manager will be an integral member of our insurance and risk management team, you will actively contribute to the administration, development, analysis, and management of the Corporation’s insurance programs.

WHAT WILL YOU DO?

• Oversee internal incident reporting and triage processes, ensuring timely assignment to claims staff, TPAs, or internal partners.
• Manage a team of insurance claims professionals to ensure claims are handled effectively and efficiently.
• Oversee and manage complex claims in partnership with our TPA and insurer partners ensuring a timely resolution.
• Serve as the alternate in the Emergency Response Process in the absence of the SVP, Insurance and Risk.
• Review and recommend approval of actions and payments to third party adjusters handling claims within the companies’ Self‑Insured Retention (SIR) limits.
• Collaborate with insurers, operations, and technical services to manage property and casualty claims.
• Review and analyze incident and claims data to identify trends and recommend potential risk control activities.
• Act as the liaison with adjusters, claims vendors and internal staff on a variety of claim related issues.
• Ensure claims department maintains up-to-date claims files, reserves and payments in the corporate accounting and risk management system.
• Maintain claims data, and related documents in the corporate Risk Management System.
• Assist in preparing reports and presentations for various senior committees.
• Drive continuous improvement to the claims handling processes, systems and analytics reporting.
• Support the SVP, Insurance and Risk with corporate insurance program management, including loss forecasting and administration, and other activities.

WHAT WILL YOU NEED?

WHAT WE OFFER?

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be, and bring, their best. We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@avenueliving.ca.

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