Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)Concentrix • Ottawa, ON, CA

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Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix • Ottawa, ON, CA

17 days ago

Job type

Full-time

Remote

Job description

Employer Industry : Technology Support Services

Why consider this job opportunity

Salary up to $21.49 / hr, plus performance-based incentives
Opportunity for career advancement with 80% of management promoted from within
Work-from-home convenience with a flexible schedule
Comprehensive benefits including medical, dental, vision, and paid time off
Access to daily pay and employee referral bonuses
Engagement in diverse groups and programs promoting inclusion and community support

What to Expect (Job Responsibilities)

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Maintain broad knowledge of client products and / or services

Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

Minimum of 1 year of customer service experience

Ability to work an evening or overnight schedule

High school diploma or GED

Strong problem-solving skills and proficiency in fast-paced multi-tasking

A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications)

Technical support experience

Familiarity with iOS and / or MacOS or comparable technology

Strong computer navigation skills and PC knowledge

Eagerness to learn new technologies

A desktop or laptop for completing PC and internet testing

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Customer Service Tech Support Rep Tech Products Night Shift Remote • Ottawa, ON, CA

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