Unit Clerk

Your Opportunity:

The Unit Clerk is responsible for managing telephone communications, patient records, and charts; greeting and directing visitors, patients, and allied health professionals; coordinating admissions, transfers, and discharges; and booking appointments and consultations. The incumbent will review and maintain patient charts, ensure the accuracy of census records, and follow up with various departments regarding pending diagnostic tests and treatments. The successful candidate will actively participate in secure Connect Care communications to support patient flow and operational efficiency and will help ensure adequate supplies and equipment are available for the interprofessional team. This position requires strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced acute care environment. Rotation includes extended hours, weekends, and statutory holidays and is subject to change.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Required Qualifications:

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

High attention to detail and strong organizational skills. Excellent critical thinking, problem-solving, and decision-making abilities. Ability to work effectively under pressure in a fast-paced, high-demand environment. Strong assessment skills with ability to prioritize, triage, and manage competing demands. Proven ability to multitask while maintaining accuracy and efficiency. Confidence in decision-making, with ability to clearly and professionally communicate and advocate for clinical and operational priorities. Willingness to ask questions, seek clarification, and contribute to continuous learning and improvement. Strong technical aptitude and proficiency with healthcare information systems and related technologies. Excellent communication and interpersonal skills, with the ability to collaborate effectively with interdisciplinary team members. Minimum one year of current acute care experience. Connect Care training. Experience with WFM, E-Facilities, and I Request. Must be capable of working in an adult acute care setting. Must not have any restrictions that would prevent the performance of required duties, including sitting, standing, typing, pushing, pulling, walking, and carrying. Demonstrated strong communication skills, both in person and over the phone. Ability to work effectively in a high-turnover acute care environment. Must be able to follow instructions accurately and execute assigned responsibilities independently and efficiently.

Preferred Qualifications:

Preference will be given to candidates with urology and general surgery experience.