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Call Center Billing Representative
Call Center Billing RepresentativeRecrute Action • Markham, ON, ca
Call Center Billing Representative

Call Center Billing Representative

Recrute Action • Markham, ON, ca
10 days ago
Job type
  • Full-time
  • Temporary
Job description

Call Center Billing Representative

Support a leading insurance organization with a hybrid role based in Ontario. Handle client billing inquiries, manage customer communication across channels, and contribute to a high-volume contact center. This position combines service excellence, technical accuracy, and professional communication in a dynamic environment.

What is in it for you :

  • Hourly salary of $19.15.
  • 6-month contract.
  • Full-time position : 37.50 hours per week.
  • Monday to Friday, between 8 : 00 am and 8 : 00 pm.
  • 2 weeks of on-site training required.
  • Hybrid schedule based on a smart working model : 50% of working days in-office per month.
  • Office days rotate weekly : Tuesday and Wednesday one week, then Tuesday to Thursday the next.

Responsibilities :

  • Provide professional, timely, and courteous support to customers and brokers for billing telephone inquiries.
  • Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
  • Support inbound insurance and claims inquiries with accurate triage to appropriate internal teams.
  • Communicate clearly and empathetically through phone and email, resolving inquiries and explaining available programs or services.
  • Systematically collect relevant information to ensure seamless customer interactions.
  • Demonstrate accountability and follow-through in customer relations.
  • Handle a high call volume, with a minimum expectation of 70+ calls per day.
  • What you will need to succeed :

  • Secondary education or post-secondary diploma preferred.
  • 1–2 years of experience in a contact center or similar customer service role.
  • Proven ability to multitask in a fast-paced environment.
  • Professional phone and email communication skills.
  • Strong interpersonal skills and customer problem-solving abilities.
  • Proficiency in Microsoft Word, Excel, and web-based Windows applications.
  • Flexibility to adapt to changing priorities and schedules.
  • Reliable attendance and punctuality.
  • Bilingual French knowledge is considered an asset.
  • Why Recruit Action?

    Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

    # AVICJP00002851 and AVICJP00002852

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    Call Center Representative • Markham, ON, ca

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