Customer Service / Retail Sales

Job Description

Job Description

You are a motivated individual who loves interacting with people, and building strong relationships based on trust, competence, and knowledge. This passion has made you an exceptional customer service professional.  We are CompuSave Computers () , and for the past 15 years we’ve been in the business of providing the technical products & support, office supplies and office services that our customers need. From computers and tablets, to mailing supplies and writing instruments, to copy and laminating services, we’ve got it covered.  That’s where you come in. We’re looking for a dedicated and professional Customer Service Representative who will build great relationships with our clientele and help us continue to be the go-to provider for all their business and technology needs.  Customer Service Representative  As our new CSR, you will be the first point of contact for the majority of our customers. You’ll be responsible for delivering best in class customer service for both internal and external customers, and for supporting the enhancement of customer experience with the company.  You are helpful and driven, always making sure to follow through on requests, and guarantee that the job is done right. You look for ways to improve the way the store operates. You don't wait to be told what to do, rather you’re busy finding ways to pitch in.  You’re also technically inclined, able to navigate a computer with ease – including being skilled with Microsoft Word, Publisher and Outlook. You easily adapt to new software and quickly retain knowledge of newly introduced computer programs.  You’re a great communicator, positive and friendly, and know how to create a welcoming atmosphere for anyone who enters the store.  Practically speaking, you will :

• Assist clients with office product purchases, including exploring best options to fit their needs.
• Provide office services to clients, such as print / copy / scan / fax services, laminating, custom stamps, etc.
• Fulfill orders received through our online store, email or by phone for ins-tore or curbside pickup, shipping or delivery.
• Communicate with clients through phone, email, texting and website chat.
• Maintain inventory by ordering and receiving products and displaying products.
• Perform light accounting, data entry and cash handling.
• Create store signage and in-store advertising.
• Obtain problem descriptions from clients that bring in computers for repair. Working @ Compusave Computers  This is a full-time, permanent position with a starting salary of $16-$20 / hour, commensurate with experience. Our store is open Monday to Saturday, and you’ll always work five of those six days. You will be compensated for using your personal vehicle to deliver office products to our external customers, so you need to have a reliable vehicle and a valid driver’s license.  We’re a small company, and we’re passionate about what we do. If you’re looking to build or continue your career in a place where you can make a real, meaningful contribution, and you have the following qualifications, we’d love to hear from you.  Qualifications
• Outstanding customer service skills with an approachable and honest character
• Previous experience in customer service and retail sales roles
• Genuine interest in office products and technology
• Confident with general computer using including being competent with Microsoft Word, Publisher and Outlook
• Ability to retain knowledge of newly introduced computer programs
• Some knowledge of QuickBooks desktop version
• A valid driver’s license and clean driving record
• High school diploma or equivalent  How to Apply  Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.  We will review applications as they are received and look forward to hearing from you.