Manager, Service Centre

Join to apply for the Manager, Service Centre role at Grainger Canada .

Location : Onsite, Grainger Canada.

Position Summary

Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading day‑to‑day operations while driving continuous improvement initiatives with the shop supervisor and working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services.

Job Responsibilities

Business Leadership

• Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations. Own the service center pipeline, assist in closing targeted service opportunities, understand local market conditions, gather market intelligence, monitor close rate and ensure demand generation is being driven at every level.
• Manage operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non‑value‑added activities; full P&L ownership.
• Lead assigned leaders (Supervisor) in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction.
• Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns, leaving no room for the competition to gain a foothold.
• Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.
• Proactively drive partnership opportunities with local sales and service leadership to support customer growth.
• Accountable for growing revenue in new and existing accounts year over year.

Operational Excellence

Talent Management

Education & Experience

Role may require attendance at customers’ sites and adherence to safety requirements. This includes wearing PPE such as a hard hat, steel‑toed boots, and an N95 mask. Additional requirements will be provided during the recruitment process.

Rewards & Benefits

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others, and aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal‑opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If you need a reasonable accommodation during the application and selection process, please inform us so we can provide appropriate assistance.

Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

Wholesale

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