Quick Service Assistant| TD Station

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Quick Service Assisstant is responsible helping with the effective managing and running of the venue’s concessions operations. This would include, but is not limited to, food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training and scheduling, closing duties, balancing bookwork, trouble shooting, minimizing waste and closing duties. The Quick Service Assistant must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

The Quick Service Assistant must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate between $19.25 to $20.75.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, and paid time off (vacation days, sick days, and holidays).

This position will remain open until Sept 30, 2024

Responsibilities

• Responsible for assisting in the managing, developing, and mentoring of staff for in concessions stands. Approximately 25-35 employees will support these various stations.
• Actively supervise, coach, counsel, train, direct and mentor employees in meeting company quality standards.
• Initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension, and termination.
• Responsible for the completion of employee documentation including performance and attendance issues in accordance with company policies and practices.
• Ensure proper setup of all concession locations prior to doors open. Set up duties include (but are not limited to): verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met
• Assuring that Stand Lead has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist with Premium Services operations and events needs as required on an event-by-event basis as directed by the Food & Beverage Manager
• Provide direction and oversight to Stand Supervisors and staff.
• Ensure that all OVG and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures.
• Report any alcohol service or other compliance issues, includuing recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals, to Food & Beverage Manager
• Oversee the post-event administrative forms and product tracking reports.
• Serve as a resource for POS applications, training, and hardware problems.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
• Relay safety/health issues to management immediately.
• Ensure staff are aware of workplace expectations; provide on-going assistance, training and mentoring to staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Maintains sanitation, health and safety standards in work areas.
• Assists Management team with projects including training, inventory and special events.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (., regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft Office, POS systems (knowledge of Squirrel considered an asset), and timekeeping system (knowledge of ADP Workforce Now considered an asset).
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concession locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Possess valid Food Handlers and Responsible Beverage Certifications.