Role : Functional Consultant / Business Analyst Dynamics
Location : TORONTO, ON
Description
years of experience in IT
o - years on Dynamics CRM (including Dynamics CE Cloud, which is a must)
- Must have demonstrable experience in Functional Consulting on Dynamics CRM in the role of Functional Consultant / Business Analyst in at least
- large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics CRM
MS Dynamics Field Service module experience is a must
Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts
- Must have thorough knowledge of and experience in implementing at least two modules of Dynamics CRM, viz. Sales / Service / Field Service / Marketing
- Excellent customer facing and documentation skills
- Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD and getting them signed-off by customers
- Must have some experience in modern workloads :
- Power platform : specially Power Automate and Power BI, experience in Power Apps in preferred
- Experience in Azure AI / Client, Azure IOT platform and Virtual Agent is high preferable
- Experience in working in an Agile DevOps is a must
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